fix problems on NoraGO [iphone]

—— Run into issues on NoraGO? Get help pending when official support gets back to you!

NoraGO

Info:

company: Setplex

: https://setplex.com/contact-us.html

: setplex.com

Chat with our AI-based NoraGO Support

🛠️ Common NoraGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Missing search option

Fix: Check if there is an update available for the NoraGO app. Sometimes, missing features like a search option can be added in newer versions. G... ⇲

NoraGO only works on WiFi

Fix: Ensure that your mobile data settings allow the NoraGO app to use cellular data. Go to Settings > Cellular, and scroll down to find NoraGO.... ⇲

Freezing issue

NoraGO freezes during streaming

Fix: Try closing the app completely and restarting it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open... ⇲

Compatibility issue

Zoomed in display on TV

Fix: Check the display settings on your TV. Go to the settings menu and look for options related to picture size or aspect ratio. Set it to 'Fit... ⇲

No AirPlay support

Fix: Check if your iPhone and Apple TV are on the same WiFi network. AirPlay requires both devices to be connected to the same network to functio... ⇲

Some channels not available

Fix: Check your subscription plan to ensure that it includes the channels you are trying to access. Some channels may require an additional subsc... ⇲

Certain channels not working

Fix: Try refreshing the app by logging out and back in, or uninstalling and reinstalling the app to see if that resolves the issue. OR Check i... ⇲

Syncing issue

Inconsistent content across platforms

Fix: Log out of the app on all devices and then log back in. This can sometimes refresh the content library and ensure you have access to the sam... ⇲

Ads issue

Racist and homophobic snippets before trailers

Fix: If you encounter inappropriate content, try to report it through the app's feedback option if available. This can help the developers addres... ⇲

Login issues on multiple devices

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' option to reset it.... ⇲

Inability to log in after subscription

Fix: Ensure that you are using the correct email and password associated with your subscription. If you have forgotten your password, use the 'Fo... ⇲

UI issue

Channel guide missing show names

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes reload the channel guide with the correct information.... ⇲

Support issue

Poor customer support response

Fix: Check the app's FAQ or help section for common issues and solutions. Many times, you can find answers without needing to contact support.... ⇲

Updates issue

Recent updates caused more issues

Fix: If the app is not functioning properly after an update, try uninstalling and reinstalling the app. This can sometimes resolve issues caused... ⇲

Limited content after recent update

Fix: Check if there are any announcements from NoraGO regarding changes to content availability. Sometimes, content may be temporarily removed fo... ⇲

Settings issue

Subtitles not available

Fix: Check the settings within the app to see if there is an option to enable subtitles. Sometimes, this feature can be turned off by default.... ⇲

Crashes issue

NoraGO crashes on Apple TV

Fix: Try restarting your Apple TV. Unplug it from the power source, wait for a few seconds, and then plug it back in. This can help resolve tempo... ⇲

Video issue

Inconsistent video quality

Fix: Check your internet connection speed. If your connection is slow, consider moving closer to your router or using a wired connection if possi... ⇲

Network issue

Requires WiFi to function properly

Fix: Ensure that your mobile data settings allow the NoraGO app to use cellular data. Go to Settings > Cellular, and scroll down to find NoraGO.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

58.2%

Bad experience

39.2%

Neutral

2.5%

~ from our NLP analysis of 79 combined software ratings.

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Private Data NoraGO collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data