fix problems on TCP [iphone]

—— Run into issues on TCP ? Get help pending when official support gets back to you!

TCP MobileClock

Info:

company: Data Management Inc.

: https://timeclockplus.force.com/TCPSupport/s/

: www.tcpsoftware.com

Chat with our AI-based TCP Support

🛠️ Common TCP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TCP crashes frequently

Fix: 1. Update the App: Go to the App Store, search for TCP MobileClock, and check if there is an update available. If so, download and install i... ⇲

Unable to clock in or out

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲

Network issue

Requires specific Wi-Fi to function

Fix: 1. Use a Mobile Hotspot: If you have a mobile data plan, consider using your phone as a hotspot to connect to the app. Go to Settings > Pers... ⇲

TCP does not connect to server

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart Your D... ⇲

Updates issue

Scheduled maintenance without warning

Fix: 1. Check for Notifications: Regularly check the app or your email for any notifications regarding maintenance schedules. This can help you p... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure Compatibility: Check if your device meets the app's system requirements. Update your device's operating system if necessary. 2. Cl... ⇲

Limited functionality on mobile compared to desktop

Fix: 1. Use Desktop Version: Whenever possible, use the desktop version of TCP MobileClock for tasks that require more functionality. 2. Familiar... ⇲

TCP is not available on smartwatches

Fix: 1. Use Phone Instead: For now, rely on your iPhone to access the app and perform necessary functions. 2. Check for Updates: Regularly check... ⇲

Logs out randomly

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs related to logging out. 2. Check for Backgr... ⇲

Bugs issue

Does not record clock in/out times accurately

Fix: 1. Manually Verify Times: Keep a manual record of your clock in/out times as a backup. This can help you track discrepancies. 2. Check Time... ⇲

Paid app with functionality issues

Fix: 1. Review App Settings: Ensure that all settings are configured correctly to maximize the app's functionality. 2. Keep Updated: Regularly ch... ⇲

Frequent bugs and glitches

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs and glitches. 2. Clear App Cache: Clear the... ⇲

Account issue

Cannot access hours worked

Fix: 1. Check App Permissions: Ensure the app has the necessary permissions to access your data. Go to Settings > Privacy and check the permissio... ⇲

Inability to view available jobs for some users

Fix: 1. Check User Permissions: Ensure that your user account has the necessary permissions to view available jobs. Contact your administrator if... ⇲

Customization issue

Missed punch feature lacks editing options

Fix: 1. Keep Manual Records: Maintain a manual log of your punches to track missed entries. This can help you keep accurate records until the fea... ⇲

Settings issue