fix problems on Journey [iphone]

—— Run into issues on Journey ? Get help pending when official support gets back to you!

Journey by Bytemark

Info:

company: Bytemark, Inc.

: https://www.bytemark.co/support

Chat with our AI-based Journey Support

🛠️ Common Journey Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot add debit or credit card independently

Fix: To add a debit or credit card, open the Journey app and navigate to the 'Payment Methods' section. If you cannot add a card independently, c... ⇲

Expiration date field is not editable

Fix: If the expiration date field is not editable, try removing the card and re-adding it. Go to 'Payment Methods', select the card, and look for... ⇲

Payments issue

Does not accept Apple Pay

Fix: If the app does not accept Apple Pay, check the app's payment settings to see if there is an option to enable Apple Pay. If not, consider us... ⇲

Cannot delete non-working credit card

Fix: To delete a non-working credit card, go to the 'Payment Methods' section in the app. If the card cannot be deleted directly, try logging out... ⇲

Requires CVV code for every ticket purchase

Fix: If the app requires the CVV code for every purchase, check if there is an option to save your payment information securely within the app. T... ⇲

Slow issue

Journey is slow

Fix: If the app is running slowly, try closing other apps running in the background to free up memory. You can do this by double-tapping the home... ⇲

Account issue

Previous app access lost

Fix: If you have lost access to your previous app data, try logging out and logging back into your account. This can sometimes restore access to... ⇲

UI issue

Accessibility issues for blind users

Fix: If the app has accessibility issues, try enabling VoiceOver on your iPhone. Go to Settings > Accessibility > VoiceOver and turn it on. This... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.5%

Bad experience

8.7%

Neutral

4.8%

~ from our NLP analysis of 104 combined software ratings.

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Private Data Journey collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Diagnostics