fix problems on DiBella's Subs [iphone]

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—— Run into issues on DiBella's Subs? Get help pending when official support gets back to you!

DiBella's Subs
Info:
company: DiBella’s Old Fashioned Submarines, Inc.
: https://www.dibellas.com/contact
: www.dibellas.com
Chat with our AI-based DiBella's Subs Support
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Security issue

Checkout process does not support American Express security codes

Fix: Verify that you are entering the correct security code. The code is typically a 4-digit number on the front of the card for American Express... ⇲
 
Bugs issue

DiBella's Subs wiped user history and favorites

Fix: Check if you are logged into the correct account. Sometimes, logging out and back in can restore your favorites. Go to the app settings and... ⇲

Error messages when adding items to cart

Fix: Clear the app's cache and data. Go to your iPhone settings, scroll down to the DiBella's Subs app, and select 'Clear Cache' if available. If... ⇲

Order placed at wrong location

Fix: Before placing an order, double-check the selected location in the app. If it is incorrect, go back to the location selection screen and cho... ⇲
 
Payments issue

Website does not allow credit card entry

Fix: Try using a different web browser or clearing the cache of your current browser. Go to the browser settings and clear browsing data, then tr... ⇲

Card number field missing during payment

Fix: Refresh the page or try accessing the payment section again. Sometimes, a simple refresh can resolve display issues. OR Switch to a diffe... ⇲

Cannot add credit card due to expired message

Fix: Double-check the expiration date you are entering. Ensure it is in the correct format (MM/YY) and that the card is indeed not expired. OR... ⇲

No ApplePay option available

Fix: Ensure that your device supports Apple Pay and that it is set up correctly in your Wallet app. Go to Settings > Wallet & Apple Pay to check.... ⇲

Gift card payment only for full order

Fix: If you want to use a gift card for part of your order, consider splitting your order into two separate transactions: one for the full amount... ⇲

Forced to pay before arriving at store

Fix: If you prefer to pay in-store, check if there is an option to select 'pay in-store' during the checkout process. If not, consider using a di... ⇲
 
Slow issue

DiBella's Subs is slow and frustrating to navigate

Fix: Close other apps running in the background to free up memory. Double-tap the home button or swipe up from the bottom of the screen to view o... ⇲
 
UI issue

Cannot toggle between pickup and delivery

Fix: Check if there are any updates available for the app. Go to the App Store, search for DiBella's Subs, and tap 'Update' if available. OR T... ⇲

Cannot edit order once in cart

Fix: Try removing items from the cart and adding them back in if you need to make changes. This can sometimes be a workaround for editing issues.... ⇲
 
Account issue

Cannot create a new account with existing email

Fix: If you have previously created an account with that email, try using the 'Forgot Password' option to reset your password and access your acc... ⇲

Marketing agreement boxes prevent account submission

Fix: Ensure that you have checked all required boxes before submitting the account. Sometimes, missing a checkbox can prevent submission. OR T... ⇲
 
Screen issue

DiBella's Subs shows black screen when adding payment method

Fix: Force close the app and reopen it. Double-tap the home button or swipe up from the bottom of the screen to view open apps, then swipe DiBell... ⇲
 
Syncing issue

Unable to migrate old rewards

Fix: Check if you are logged into the correct account associated with your rewards. Log out and log back in to see if the rewards appear. OR I... ⇲
 
Freezing issue

DiBella's Subs freezes when trying to place an order

Fix: Force close the app and restart it. Double-tap the home button or swipe up from the bottom of the screen to view open apps, then swipe DiBel... ⇲
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 what users are saying
Good experience
89.4%

Bad experience
8.0%

Neutral
2.6%

~ from our NLP analysis of 767 combined software ratings.

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 Private Data DiBella's Subs collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics