fix problems on PulsePoint Respond [iphone]

—— Run into issues on PulsePoint Respond? Get help pending when official support gets back to you!

PulsePoint Respond

Info:

company: PulsePoint Foundation

: https://www.pulsepoint.org/support/

: www.pulsepoint.org

Chat with our AI-based PulsePoint Respond Support

🛠️ Common PulsePoint Respond Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Location pop-ups are confusing

Fix: To better understand the location pop-ups, try tapping on the pop-up itself to see if it provides additional information or context. If the... ⇲

Not all calls show up

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve functionality. Go to the App Store, search for... ⇲

Customization issue

No option to filter agency list by state

Fix: As a workaround, you can manually search for agencies by name in the app's search bar. This may help you find the agencies you are intereste... ⇲

No option for custom radius for notifications

Fix: Check if there are any settings within the app that allow you to adjust the notification radius. If not, consider using a different app that... ⇲

Inability to turn on/off alerts by department individually

Fix: Check the app settings to see if there is a section for managing alerts. If individual department alerts are not available, consider using a... ⇲

Notifications issue

No custom notification sounds

Fix: To set a custom notification sound, go to your iPhone's Settings > Sounds & Haptics > Text Tone. While this won't change the app's notificat... ⇲

Notifications not timely

Fix: Ensure that your device's background app refresh is enabled for PulsePoint Respond. Go to Settings > General > Background App Refresh and ma... ⇲

UI issue

No ability to see fire apparatus moving on the map

Fix: Check if there are any settings within the app that allow you to enable real-time tracking. If not, consider using a separate mapping applic... ⇲

No option to pull up addresses in a maps application

Fix: Copy the address from the app and manually paste it into your preferred maps application (like Google Maps or Apple Maps) to get directions... ⇲

No detailed incident descriptions

Fix: If the app does not provide detailed descriptions, consider checking local news websites or social media for more information on incidents a... ⇲

Limited visibility of multiple incidents on the map

Fix: Zoom out on the map to get a broader view of multiple incidents. You can do this by using two fingers to pinch outwards on the screen. OR... ⇲

Audio issue

Static or unclear transmission

Fix: Check your internet connection to ensure you have a stable and strong signal. If you're on Wi-Fi, try switching to cellular data or vice ver... ⇲

Support issue

No help area or FAQ

Fix: Look for any user guides or manuals that may have been provided with the app download. These can often be found in the app's settings or abo... ⇲

Compatibility issue

PulsePoint Respond does not work well on iPad

Fix: If the app is not optimized for iPad, try using it in compatibility mode by adjusting the display settings. Go to Settings > Display & Brigh... ⇲

Freezing issue