fix problems on Novella [iphone]

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—— Run into issues on Novella? Get help pending when official support gets back to you!

Novella: Story eBooks Historia
Info:
company: 成都凤鸣轩网络科技有限公司
: https://www.manobook.net/helpCenter/index.html
: www.novella.mobi
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Payments issue

Chapters are overpriced

Fix: 1. Look for discounts: Regularly check the app for any promotional discounts or sales on chapters. 2. Use points wisely: Save your points fo... ⇲

Subscription cancellation is difficult

Fix: 1. Go to Settings: Open the Settings app on your iPhone. 2. Tap on your name: At the top of the settings menu, tap on your name to access yo... ⇲

Costs increase as you progress

Fix: 1. Budget your spending: Set a monthly budget for how much you are willing to spend on chapters and stick to it. 2. Prioritize chapters: Foc... ⇲

VIP access does not guarantee chapter access

Fix: 1. Review VIP benefits: Check the details of what VIP access includes to understand any limitations. 2. Use points for chapters: If VIP acce... ⇲

High investment for limited progress

Fix: 1. Set reading goals: Establish clear reading goals to maximize your investment. Focus on completing chapters that advance your story signif... ⇲

Frequent payment required for each episode

Fix: 1. Consider subscription plans: Evaluate if a subscription plan might be more cost-effective for your reading habits, as it may reduce the f... ⇲
 
Bugs issue

Chapters can be re-locked after purchase

Fix: 1. Check your account status: Ensure that you are logged into the correct account where the chapters were purchased. 2. Restart the app: Clo... ⇲
 
Ads issue

Long video ads for bonuses

Fix: 1. Mute ads: If the ads are too long, consider muting them while you do other tasks. 2. Use Wi-Fi: If possible, use Wi-Fi to avoid data char... ⇲
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 what users are saying
Good experience
85.4%

Bad experience
11.3%

Neutral
3.3%

~ from our NLP analysis of 213 combined software ratings.

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 Private Data Novella collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. PAQUETE MONEDAS 5: $4.99 US$5 Comprar 500 Monedas
  2. PAQUETE MONEDAS 10: $9.99 US$10 Comprar 1000 Monedas
  3. PAQUETE MONEDAS 2: $1.99 US$2 Comprar 200 Monedas
  4. Tarjeta Mensual 10: $9.99 Obtener Monedas al pagar y más por Check-in.
  5. Tarjeta Mensual 15: $14.99 Obtener Monedas al pagar y más por Check-in.
  6. PAQUETE MONEDAS 20: $19.99 US$20 Comprar 2000 Monedas
  7. 1 Months SVIP（cheap）: $12.99 Todos libros gratuitos Logo especial de VIP
  8. Mensual (cheap): $4.99 Consigue muchas monedas y cupones de registro
  9. 1 Mes SVIP: $17.99 Todos libros gratuitos Logo especial de VIP
  10. PAQUETE MONEDAS 30: $29.99 US$30 Comprar 3000 Monedas