fix problems on UniFi Protect [iphone]

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—— Run into issues on UniFi Protect? Get help pending when official support gets back to you!

UniFi Protect
Info:
company: Ubiquiti Inc.
: https://community.ui.com/protect-ios-feedback
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Video issue

Inconsistent video playback

Fix: 1. Ensure your internet connection is stable. Test your speed using a speed test app. 2. If your connection is slow, consider switching to a... ⇲

Difficulty scrolling through video history

Fix: 1. Use the timeline scrubber at the bottom of the video history screen. Tap and hold to drag it left or right for easier navigation. 2. Zoom... ⇲

Video quality is grainy

Fix: 1. Check your camera settings in the app and ensure that the video quality is set to the highest available option. 2. Ensure that your inter... ⇲
 
Notifications issue

Too many alerts for single events

Fix: 1. Go to the app settings and adjust the sensitivity settings for motion detection to reduce false alerts. 2. Consider setting up zones in t... ⇲

Lack of unique notification sounds

Fix: 1. Go to Settings > Notifications > UniFi Protect and check if you can customize notification sounds. If not, consider using a different app... ⇲

No snooze feature for alerts

Fix: 1. As a workaround, manually mute notifications by going to Settings > Notifications > UniFi Protect and toggling off notifications temporar... ⇲

Inability to differentiate between notifications

Fix: 1. Customize notification settings in the app to specify which alerts you want to receive for each camera. 2. Use the app's grouping feature... ⇲
 
Audio issue

Audio issues with multiple camera feeds

Fix: 1. Check the audio settings in the app to ensure that audio is enabled for each camera. 2. Restart the app to see if the audio issue resolve... ⇲
 
Login issue

Login issues with two-factor authentication

Fix: 1. Ensure that your device's date and time settings are correct. Go to Settings > General > Date & Time and enable 'Set Automatically'. 2. I... ⇲

Frequent re-logins required

Fix: 1. Ensure that you are using the correct credentials and that your account is not being logged out due to security settings. 2. Check your a... ⇲
 
Network issue

Inability to view cameras over VPN

Fix: 1. Ensure that your VPN settings allow local network access. Check your VPN app settings for options related to local network access. OR... ⇲
 
UI issue

UI issues on Apple TV

Fix: 1. Restart your Apple TV by unplugging it for a few seconds and then plugging it back in. 2. Check for software updates on your Apple TV by... ⇲

Unresponsive timeline scrubbing

Fix: 1. Restart the app to refresh the timeline interface. 2. Ensure that your iPhone is updated to the latest iOS version, as updates can fix bu... ⇲

Text too small on timeline

Fix: 1. Adjust the display settings on your iPhone by going to Settings > Display & Brightness and increasing the text size. 2. Use the 'Zoom' fe... ⇲
 
Settings issue

Inability to save settings changes

Fix: 1. Ensure that you have a stable internet connection when making changes. 2. Try logging out of the app and logging back in to see if that r... ⇲
 
Slow issue

Slow live feed

Fix: 1. Check your internet speed and ensure it meets the requirements for streaming. If slow, consider upgrading your internet plan or optimizin... ⇲
 
Freezing issue

UniFi Protect hangs or lags

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear any temporary issues. OR 1. Check for... ⇲
 
Permissions issue

Limited access control for users

Fix: 1. Review the user management settings in the app to ensure that you are assigning the correct permissions to each user. 2. If necessary, cr... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.3%

Neutral
1.7%

~ from our NLP analysis of 38,903 combined software ratings.

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 Private Data UniFi Protect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics