fix problems on Heartland Payroll+ [iphone]

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—— Run into issues on Heartland Payroll+? Get help pending when official support gets back to you!

Heartland Payroll+
Info:
company: Heartland Payment Systems, Inc.
: https://www.heartland.us/support/customer
: www.heartland.us
Chat with our AI-based Heartland Payroll+ Support
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Login issue

Frequent login failures

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' option if necessary to reset your credentials. 2. Ch... ⇲

Error messages during login

Fix: 1. Double-check your login credentials for accuracy. If you receive an error, use the 'Forgot Password' feature to reset your password. 2. E... ⇲

Unclear login requirements

Fix: 1. Review any documentation provided by your employer regarding login requirements. This may include specific username formats or password r... ⇲
 
Freezing issue

Heartland Payroll+ freezes upon sign in

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-tapping the Home button) and swiping up on Heartland Payroll+.... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Check for any available updates for the app in the App Store. Developers often release updates to improve performance. 2. Clear your devi... ⇲
 
Account issue

Multiple accounts required for same user

Fix: 1. If you have multiple accounts, consider consolidating them if possible. Check with your employer if they can provide a single account for... ⇲

Inability to change personal info

Fix: 1. Check the app settings for an option to edit personal information. If it’s not available, you may need to contact your HR department for... ⇲

Inability to access pay information

Fix: 1. Ensure you are logged in with the correct account that has access to pay information. If you have multiple accounts, switch to the correc... ⇲
 
UI issue

Cannot view paystubs easily

Fix: 1. Navigate to the paystub section within the app and ensure you are looking in the correct area. If it’s not visible, check if there are an... ⇲
 
Privacy issue

Location tracking concerns

Fix: 1. Go to Settings > Privacy > Location Services and check the settings for Heartland Payroll+. You can set it to 'While Using the App' to li... ⇲
 
Loading issue

Slow loading times

Fix: 1. Ensure you have a strong internet connection. If on Wi-Fi, try moving closer to the router or switching to cellular data. 2. Clear the ap... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. Developers often release updates to fix bugs that cause crashes. 2. Rest... ⇲
 
Syncing issue

Missing features like calendar sync

Fix: 1. Check the app settings to see if there is an option to enable calendar sync. If not, consider using a third-party calendar app that can i... ⇲
 
Support issue

Poor tech support

Fix: 1. Utilize online resources such as FAQs or user forums related to Heartland Payroll+ for troubleshooting tips. 2. Document your issues clea... ⇲
 
Glitches issue

Heartland Payroll+ glitches during clock in/out

Fix: 1. Ensure you have a stable internet connection when clocking in or out. If the app glitches, try restarting it and attempting to clock in/o... ⇲
 
Bugs issue

Requires constant app restarts

Fix: 1. Ensure the app is updated to the latest version. Developers often release updates to fix bugs that may cause the app to require restarts.... ⇲

Heartland Payroll+ lacks reliability

Fix: 1. Regularly check for app updates in the App Store, as developers often release fixes for reliability issues. 2. Restart your iPhone period... ⇲
 
Customization issue

Limited functionality for admins

Fix: 1. Review the app settings to see if there are any admin-specific features that can be enabled. 2. If certain functionalities are missing, c... ⇲
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 what users are saying
Bad experience
71.1%

Good experience
25.1%

Neutral
3.8%

~ from our NLP analysis of 239 combined software ratings.

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 Private Data Heartland Payroll+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics