fix problems on SuperSport [iphone]

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—— Run into issues on SuperSport? Get help pending when official support gets back to you!

SuperSport
Info:
company: Multichoice Support Services (Pty) Ltd
: https://worldofchampions.freshdesk.com/support/solutions/folders/48000661850
: supersport.com
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Slow issue

SuperSport is slow and does not scroll well

Fix: Clear the app cache if the option is available in the settings. This can help improve performance by removing temporary files that may be sl... ⇲

live scores lag by 5-10 minutes

Fix: Check your internet connection. A slow connection can cause delays in live updates. Ensure you are on a strong Wi-Fi or cellular network.... ⇲

SuperSport is slow to load and update live scores

Fix: Close other apps running in the background to free up resources. This can help improve the performance of the SuperSport app. OR Ensure y... ⇲
 
Updates issue

news feed stopped updating

Fix: Check for app updates in the App Store. Sometimes, bugs are fixed in newer versions, so ensure you are using the latest version of the app.... ⇲

scheduled games show outdated information

Fix: Manually refresh the schedule by pulling down on the screen in the app to trigger a refresh. This can help update the information displayed.... ⇲

SuperSport works intermittently after updates

Fix: Clear the app cache if possible, or delete and reinstall the app to ensure it runs smoothly after an update. OR Check for any additional... ⇲

SuperSport won't open after update

Fix: Restart your iPhone. This can resolve many issues related to app functionality after an update. OR Delete the app and reinstall it from t... ⇲

results are often wrong or not updated

Fix: Manually refresh the results page by pulling down on the screen to ensure you are viewing the latest information. OR Check your internet... ⇲

SuperSport is never up to date

Fix: Check for app updates regularly in the App Store to ensure you have the latest version with the most current content. OR Manually refresh... ⇲

match center is not updated

Fix: Manually refresh the match center by pulling down on the screen to ensure you are viewing the latest information. OR Check your internet... ⇲

fixtures list is flawed

Fix: Manually refresh the fixtures list by pulling down on the screen to ensure you are viewing the latest information. OR Check for app updat... ⇲
 
Customization issue

new preference system is unusable

Fix: Explore the settings menu thoroughly. Sometimes, options are hidden or not immediately obvious. Take time to familiarize yourself with the n... ⇲

requires MultiChoice or DSTV account for customization

Fix: Create or log into your MultiChoice or DSTV account to access customization features. Ensure your account is active and properly set up. O... ⇲
 
Video issue

missing channels

Fix: Verify your subscription status with MultiChoice or DSTV. Ensure that your account is active and that you have access to the channels you ex... ⇲

basic video streaming issues

Fix: Try switching between Wi-Fi and cellular data to see if one provides a better streaming experience than the other. OR Lower the video qua... ⇲
 
Bugs issue

SuperSport hardly ever works when needed

Fix: Ensure your device has enough storage space. Low storage can affect app performance. Go to Settings > General > iPhone Storage to check and... ⇲
 
UI issue

highlights refuse to go into landscape mode

Fix: Check your device's orientation lock. Swipe down from the top right corner to access the Control Center and ensure the orientation lock is o... ⇲

navigation is messy and complicated

Fix: Take time to explore the app's layout. Familiarize yourself with the different sections and features to improve your navigation experience.... ⇲
 
Crashes issue

constant crashes and long load times

Fix: Check for app updates in the App Store. Developers often release updates to fix bugs and improve performance. OR Free up storage space on... ⇲

SuperSport crashes on iPhone 6

Fix: Ensure your iPhone 6 is running the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Delete the ap... ⇲
 
Freezing issue

live games freeze every 5 minutes

Fix: Check your internet connection. A weak connection can cause freezing. Try switching to a different network or resetting your router. OR L... ⇲
 
Privacy issue

content not available in certain regions

Fix: Use a VPN service to access content that may be restricted in your region. This can help you bypass geographical restrictions. OR Check t... ⇲
 
Notifications issue

notifications for scores do not work

Fix: Check your device's notification settings. Go to Settings > Notifications > SuperSport and ensure notifications are enabled. OR Re-enable... ⇲
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 what users are saying
Good experience
81.7%

Bad experience
10.3%

Neutral
8.0%

~ from our NLP analysis of 2,101 combined software ratings.

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 Private Data SuperSport collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics