fix problems on American Well [iphone]

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—— Run into issues on American Well ? Get help pending when official support gets back to you!

American Well for Clinicians
Info:
company: American Well
: http://www.americanwell.com/mobileappsupport/
: www.americanwell.com
Chat with our AI-based American Well Support
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Compatibility issue

no Touch ID support

Fix: Check if the app has been updated to include Touch ID support. If not, you can provide feedback through the app's feedback feature, but for... ⇲

American Well stops working on certain devices

Fix: Check the app's compatibility with your device model and iOS version. If your device is not supported, consider using a different device tha... ⇲
 
Customization issue

cannot write sick slips

Fix: Use a template or a note-taking app to create a sick slip manually. You can then send this document to your patients via email or another me... ⇲

no patient education features

Fix: Utilize external resources or websites that provide patient education materials. You can bookmark these sites for easy access and share them... ⇲

difficult to write SOAP notes

Fix: Consider using a template for SOAP notes that you can fill out manually. You can create a document on your device that you can easily refere... ⇲
 
Freezing issue

screen freezes during login

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to freeze. To do this, press and hold the power butto... ⇲
 
Login issue

requires multiple relogins

Fix: Check your app settings to see if there is an option to stay logged in or remember your credentials. If available, enable this feature to re... ⇲
 
Account issue

only one account setup allowed

Fix: If you need to manage multiple accounts, consider using a different device or browser for the second account, if applicable. This can help y... ⇲
 
Slow issue

slow performance

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swi... ⇲
 
Bugs issue

unreliable app

Fix: Regularly check for app updates in the App Store, as developers often release patches to improve reliability. Keeping the app updated can he... ⇲

inconsistent functionality

Fix: Try to identify patterns in when the app functions inconsistently. Document these instances and check if they correlate with specific action... ⇲
 
Crashes issue

crashes frequently

Fix: Uninstall and reinstall the app to clear any corrupted data that may be causing crashes. To do this, press and hold the app icon until it wi... ⇲
 
Syncing issue

appointments not syncing

Fix: Ensure that you have a stable internet connection, as syncing issues can arise from connectivity problems. Try switching between Wi-Fi and c... ⇲
 
Support issue

tech support unhelpful

Fix: Utilize online forums or user communities related to American Well for Clinicians. Other users may have experienced similar issues and can p... ⇲

poor follow-through on issues

Fix: Keep a detailed log of your issues and any correspondence with tech support. This can help you track progress and provide context if you nee... ⇲
 
Loading issue

American Well not opening

Fix: Restart your iPhone to clear any temporary issues that may be preventing the app from opening. After restarting, try launching the app again... ⇲
 
UI issue

difficult to navigate

Fix: Familiarize yourself with the app's layout by spending some time exploring each section. Take notes on where key features are located to imp... ⇲
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 what users are saying
Bad experience
83.9%

Good experience
14.5%

Neutral
1.6%

~ from our NLP analysis of 62 combined software ratings.

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 Private Data American Well collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics