fix problems on FresGO [iphone]

—— Run into issues on FresGO? Get help pending when official support gets back to you!

FresGO

Info:

company: City of Fresno

: http://www.publicstuff.com/faq

: www.publicstuff.com

Chat with our AI-based FresGO Support

🛠️ Common FresGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

FresGO frequently freezes

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the FresGO app of... ⇲

Long loading times after submission

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading time improves. 2. Clear the ap... ⇲

Bugs issue

Errors when trying to report issues

Fix: 1. Restart the app and try reporting the issue again. 2. Check if there are any required fields that you may have missed. Ensure all necessa... ⇲

Inability to submit reports

Fix: 1. Ensure that you have a stable internet connection. 2. Check if the app requires any permissions that may not be granted, such as location... ⇲

No login option

Fix: 1. Check if the app has been updated to the latest version. If not, update it through the App Store. 2. If the app does not have a login fea... ⇲

UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for a help or tutorial section within the app that may provid... ⇲

FresGO design is confusing

Fix: 1. Take time to explore the app and familiarize yourself with its layout. 2. Look for any tutorials or help sections within the app that can... ⇲

Crashes issue

FresGO crashes on certain devices

Fix: 1. Check if your device meets the app's minimum requirements. If not, consider updating your device or using a compatible one. 2. Ensure tha... ⇲

Updates issue

Lack of updates on reported issues

Fix: 1. Regularly check the app for any notifications or updates regarding your reports. 2. If the app has a tracking feature, use it to monitor... ⇲

Support issue

Poor responsiveness from the city

Fix: 1. Document your reports and any responses received. This can help you follow up more effectively. 2. If possible, reach out through other c... ⇲

Reports closed without resolution

Fix: 1. Keep a record of your reports and any responses received. This can help you follow up more effectively. 2. If you notice a pattern of unr... ⇲

Compatibility issue

Inconsistent functionality across devices

Fix: 1. Ensure that all devices are running the same version of the app. Update any devices that are not. 2. Check for any device-specific settin... ⇲

FresGO does not work with certain iOS versions

Fix: 1. Check the app's compatibility requirements on the App Store. If your iOS version is not supported, consider updating your device's iOS if... ⇲

Features issue

Missing features for reporting specific issues

Fix: 1. Check the app's help section or FAQ to see if there are alternative methods for reporting those specific issues. 2. Consider using a diff... ⇲

Feedback issue

No feedback on submissions

Fix: 1. Keep a personal log of your submissions and any expected timelines for responses. 2. Regularly check the app for updates or notifications... ⇲

Uploads issue

Inability to upload pictures

Fix: 1. Check the app's permissions to ensure it has access to your photo library. Go to Settings > FresGO and adjust permissions as needed. 2. E... ⇲