fix problems on MD Anderson [iphone]

—— Run into issues on MD Anderson ? Get help pending when official support gets back to you!

MD Anderson Mobile

Info:

company: MD Anderson Cancer Center

: http://www.mdanderson.org/mobile

: www.mdanderson.org

Chat with our AI-based MD Anderson Support

🛠️ Common MD Anderson Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MD Anderson does not display appointment times, locations, elevator, or floor information

Fix: Check if the app is updated to the latest version. Go to the App Store, search for MD Anderson Mobile, and tap 'Update' if available. If the... ⇲

Separate login system causes confusion

Fix: Create a clear guide for users on how to log in, including screenshots if possible. This can be shared via email or printed for new users.... ⇲

UI issue

Inability to view past appointments

Fix: Check if the app has a 'History' or 'Past Appointments' section. If not visible, try logging out and back in, or reinstalling the app to ref... ⇲

No access to previous test results or records

Fix: Check if there is a 'Test Results' or 'Records' section in the app. If not visible, log out and back in to refresh the data. OR If the fe... ⇲

MD Anderson is not user-friendly

Fix: Familiarize yourself with the app by exploring all sections and features. Consider creating a simple guide for yourself or others to navigat... ⇲

MD Anderson lacks essential information for new patients

Fix: Create a checklist of essential information for new patients and share it with them via email or printed materials until the app is updated.... ⇲

MD Anderson design is less appealing than previous version

Fix: Provide feedback through the app's feedback feature, detailing specific design elements that could be improved. OR Familiarize yourself w... ⇲

Messages issue

Messages sent to providers are not accessible

Fix: Verify if there is a dedicated 'Messages' section in the app. If not, try logging out and back in to see if the messages appear. OR As a... ⇲

No option to reply to messages

Fix: Check if there is a 'Reply' button or option in the messages section. If not, consider using email or phone calls to communicate with provid... ⇲

Crashes issue

MD Anderson crashes frequently

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, selecting MD Anderson Mobile, and tapping 'Offload App'. Then reinsta... ⇲

Login issues on mobile devices

Fix: Double-check that the correct username and password are being used. Reset the password if necessary by following the 'Forgot Password' link... ⇲

Links issue

Links within the app do not work

Fix: Ensure that the app is updated to the latest version. If the issue persists, try restarting the app or your device to refresh the connection... ⇲

Loading issue

MD Anderson fails to load or displays a blank screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. OR Check your in... ⇲

Syncing issue

Inconsistent data migration from old app

Fix: Log out of the app and log back in to refresh the data. If issues persist, consider reinstalling the app to ensure all data is synced correc... ⇲

Compatibility issue