—— Run into issues on Expensify? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Restart the App: Close the Expensify app completely by swiping it away from the app switcher. Then, reopen the app to see if the issue pe... ⇲
Fix: 1. Check Credentials: Ensure that you are entering the correct email and password. If you’ve forgotten your password, use the 'Forgot Passwo... ⇲
Fix: 1. Ensure Good Lighting: Make sure you are scanning receipts in a well-lit area. Poor lighting can slow down the scanning process as the app... ⇲
Fix: 1. Retake Photos: If the app misreads a receipt, retake the photo ensuring it is flat, well-lit, and free of shadows. 2. Manually Edit Entr... ⇲
Fix: 1. Double-Check Entries: Always review the date entries after scanning receipts to ensure they are correct before submitting. 2. Manually Ad... ⇲
Fix: 1. Check Settings: Go to the app settings and look for options related to report submissions. Disable any settings that allow automatic subm... ⇲
Fix: 1. Use In-App Support: Navigate to the help section within the app where you can find FAQs and troubleshooting guides. 2. Email Support: If... ⇲
Fix: 1. Be Specific in Queries: When reaching out for support, provide detailed information about your issue to receive more tailored responses.... ⇲
Fix: 1. Use Email Support: If live support is unavailable, utilize the email support option for assistance with your issues. 2. Check FAQs: Visit... ⇲
Fix: 1. Review Billing History: Go to your account settings and review your billing history to understand charges. This can help clarify any conf... ⇲
Fix: 1. Review Subscription Options: Check if there are different subscription tiers that may better fit your budget. 2. Monitor Usage: Keep trac... ⇲
Fix: 1. Explore App Settings: Go through the app settings to see if there are features you haven’t activated or explored yet. 2. Use Third-Party... ⇲
Fix: 1. Review Report Status: Check the status of your submitted report in the app. If it’s still pending approval, you may be able to edit it. 2... ⇲
Fix: 1. Cancel and Re-subscribe: If you need to pause your service, consider canceling your subscription and re-subscribing when you are ready to... ⇲
Fix: 1. Review Sorting Settings: Check the app settings to see if there are options to disable automatic sorting of expenses into reports. 2. Man... ⇲
Fix: 1. Familiarize Yourself with the App: Spend some time exploring the app to understand its layout and features better. 2. Use Tutorials: Look... ⇲
Fix: 1. Limit Background Activity: Go to your iPhone settings and limit background app refresh for Expensify to reduce strain on your device. 2.... ⇲
Fix: 1. Follow Cancellation Steps: Go to your account settings and look for the cancellation option. Follow the prompts carefully to ensure your... ⇲
Fix: 1. Use Default Categories: If customization is not available, use the default categories provided and ensure they are relevant to your expen... ⇲