fix problems on Henrico County Public Library [iphone]

—— Run into issues on Henrico County Public Library? Get help pending when official support gets back to you!

Henrico County Public Library

Info:

company: Henrico County Public Library

: https://www.yourlibraryapp.com/HenricoCountyPublicLibrary

Chat with our AI-based Henrico County Public Library Support

🛠️ Common Henrico County Public Library Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Henrico County Public Library does not remember library card number

Fix: Check if the app has a 'Remember Me' or 'Save Card' option during login. If it does, ensure that this option is enabled. If not, consider lo... ⇲

Lacks advanced search options

Fix: Use the basic search feature to find items, then refine your search by using filters such as 'Genre', 'Author', or 'Publication Date' if ava... ⇲

Account issue

My Account feature is limited

Fix: Explore all tabs within the 'My Account' section to ensure you are utilizing all available features. Sometimes, options are hidden under dif... ⇲

UI issue

Cannot see details of items to pick up

Fix: Check if there is a 'Pending Holds' or 'Items to Pick Up' section in the app. If you find it, tap on the items listed to see if more details... ⇲

Login issues prevent account access

Fix: Ensure that you are entering the correct library card number and PIN. If you have forgotten your PIN, look for a 'Forgot PIN' option to rese... ⇲

Bugs issue

Branch Events display incorrect information

Fix: Check for any updates to the app in the App Store, as updates may fix bugs related to event information. If the app is up to date, try refre... ⇲

Search issue

Catalog search feature needs improvement

Fix: When searching, try using specific keywords or phrases to yield better results. Additionally, use quotation marks for exact phrases or add f... ⇲

Compatibility issue

Henrico County Public Library not optimized for iPhone 5

Fix: Check if there is an update available for the app that may improve compatibility with older devices. Go to the App Store, tap on your profil... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

66.7%

Neutral

25.0%

Bad experience

8.3%

~ from our NLP analysis of 12 combined software ratings.

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Private Data Henrico County Public Library collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data