fix problems on Capillus App [iphone]

—— Run into issues on Capillus App? Get help pending when official support gets back to you!

Capillus App

Info:

company: Capillus

: https://support.capillus.com/hc/en-us

: capillus.com

Chat with our AI-based Capillus App Support

🛠️ Common Capillus App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Capillus App displays a white screen on startup

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Requires uninstall and reinstall to function

Fix: 1. Check for updates: Go to the App Store, tap on your profile icon, and scroll down to see if there are updates available for the Capillus... ⇲

Crashes issue

Capillus App crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of the app by checking the App Store for updates. Developers often release updates to... ⇲

Bugs issue

Inconsistent tracking of treatment progress

Fix: 1. Manually log progress: If the app is not tracking progress automatically, consider keeping a manual log of your treatment sessions in a n... ⇲

Loading issue

Error messages upon opening the app

Fix: 1. Check for app updates: Make sure you are using the latest version of the app, as updates often fix bugs that cause error messages. 2. Res... ⇲

Issues with saving login information

Fix: 1. Ensure you are using the correct credentials: Double-check your username and password to ensure they are entered correctly. 2. Enable 'Re... ⇲

UI issue

Cannot delete or edit photos within the app

Fix: 1. Check app permissions: Go to Settings > Privacy > Photos and ensure that the Capillus App has permission to access your photos. If not, e... ⇲

Capillus App feels poorly designed and cheap

Fix: 1. Provide feedback: While you cannot contact developers, consider sharing your thoughts in user forums or reviews to connect with other use... ⇲

Network issue

Bluetooth connection errors after treatment

Fix: 1. Restart Bluetooth: Go to Settings > Bluetooth and toggle it off and back on. This can help re-establish the connection. 2. Forget and rec... ⇲

Camera issue

Slow camera functionality for progress photos

Fix: 1. Close background apps: Double-click the Home button (or swipe up) and close any unnecessary apps running in the background to free up res... ⇲

Updates issue

No updates or fixes provided for months

Fix: 1. Check for alternative solutions: Look for online forums or user communities where other users may have shared workarounds or solutions fo... ⇲

Compatibility issue

Capillus App becomes unusable after iOS updates

Fix: 1. Check for app updates: After an iOS update, always check the App Store for updates to the Capillus App that may fix compatibility issues.... ⇲

Support issue

Support is non-existent

Fix: 1. Explore online resources: Look for user guides, FAQs, or community forums that may provide answers to common issues. 2. Utilize social me... ⇲

Syncing issue

Weekly summary loses completed treatment days

Fix: 1. Manually track treatment days: Until the issue is resolved, consider keeping a manual log of your treatment days in a notes app or a phys... ⇲