fix problems on Rx365 [iphone]

—— Run into issues on Rx365 ? Get help pending when official support gets back to you!

Rx365 Mobile

Info:

company: Liberty Software

: https://libertysoftware.com

: libertysoftware.com

Chat with our AI-based Rx365 Support

🛠️ Common Rx365 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot register or create an account

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue. If the pro... ⇲

No option to change phone number for confirmation

Fix: Check if there is an option in the app settings under 'Account' or 'Profile' to update your phone number. If not, try logging out and loggin... ⇲

Account issue

Unable to link family members

Fix: Look for a 'Family Management' or 'Link Family Members' option in the app settings. If it’s not visible, try logging out and back in to refr... ⇲

Cannot manage prescriptions for family members

Fix: Check if there is a 'Manage Family Prescriptions' option in the app settings. If not, ensure that you are logged into the correct account th... ⇲

Rx365 fails to accept user information

Fix: Double-check the information you are entering for any typos or errors. Ensure that all required fields are filled out correctly. OR Try r... ⇲

Search issue

Pharmacy search feature is broken

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Rx365 Mobile is set to 'Wh... ⇲

No results when searching for pharmacy

Fix: Double-check your search criteria for any typos or incorrect information. Try using broader search terms or different locations. OR Ensur... ⇲

Crashes issue

Rx365 crashes when submitting refill

Fix: Before submitting a refill, ensure that all required fields are filled out correctly. Restart the app and try the refill process again. OR... ⇲

Frequent crashes when selecting pickup dates

Fix: Ensure that the app is updated to the latest version. Check the App Store for any available updates and install them. OR If the crashes c... ⇲

Glitches issue

Glitches prevent viewing all prescriptions

Fix: Try refreshing the app by pulling down on the screen to reload the prescriptions list. If that doesn’t work, log out and log back in to see... ⇲

Loading issue

Rx365 does not load or shows a white screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it loads... ⇲

Installation issue

Difficult to delete app from device

Fix: Press and hold the app icon until it starts to jiggle, then tap the 'X' to delete it. If this doesn’t work, go to Settings > General > iPhon... ⇲

Compatibility issue