fix problems on ChargeStripe [iphone]

—— Run into issues on ChargeStripe? Get help pending when official support gets back to you!

ChargeStripe - Stripe Payments

Info:

company: Ironark, Inc.

: https://www.chargestripe.com/

: www.chargestripe.com

Chat with our AI-based ChargeStripe Support

🛠️ Common ChargeStripe Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ChargeStripe crashes frequently

Fix: 1. Update the App: Go to the App Store, search for ChargeStripe, and check if there is an update available. If so, update the app as updates... ⇲

Delayed payouts

Fix: 1. Check Payout Schedule: Log into your ChargeStripe account and review the payout schedule. Ensure you understand the timing of payouts as... ⇲

Payments issue

No instant transfer option

Fix: 1. Use Standard Transfer: While instant transfers may not be available, ensure you are using the standard transfer option correctly. This ca... ⇲

No option for tipping after charge

Fix: 1. Inform Customers: Let customers know in advance that tips can be added before the charge is processed, or suggest they tip in cash if pos... ⇲

Issues with chargebacks

Fix: 1. Keep Detailed Records: Maintain thorough records of all transactions, including receipts and customer communications, to support your cas... ⇲

Refund process is slow and unclear

Fix: 1. Document Refund Requests: Keep a record of all refund requests and communications to track the process and follow up if necessary. 2. Set... ⇲

Inconsistent payout dates

Fix: 1. Monitor Payout Schedule: Regularly check your payout schedule in the app to stay informed about expected dates. 2. Maintain Consistent Tr... ⇲

Support issue

Lack of customer support

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that can provide answers to common questions. 2. Utilize Online Resources: Vi... ⇲

Email responses are slow or nonexistent

Fix: 1. Check Spam Folder: Regularly check your spam or junk folder to ensure responses are not being misdirected. 2. Use Alternative Contact Met... ⇲

No direct contact number for support

Fix: 1. Use In-App Support: Check if there is an in-app support feature that allows you to submit queries or get help. 2. Look for Online Resourc... ⇲

Settings issue

Inability to add taxes

Fix: 1. Manual Calculation: As a workaround, manually calculate the tax amount and add it to the total charge before processing the payment. 2. U... ⇲

No inventory history

Fix: 1. Maintain a Separate Inventory Log: Use a spreadsheet or inventory management app to track your inventory separately from ChargeStripe. 2.... ⇲

Account issue

Difficult to change bank account information

Fix: 1. Follow the In-App Process: Go to your account settings in ChargeStripe and look for the option to change bank account information. Follow... ⇲

High-risk account designation

Fix: 1. Review Account Activity: Check your transaction history for any unusual activity that may have triggered the high-risk designation and re... ⇲

Frequent account holds

Fix: 1. Review Account Settings: Ensure that all your account information is accurate and up to date to avoid holds due to discrepancies. 2. Main... ⇲

Compatibility issue

Complicated multi-app process

Fix: 1. Streamline Your Workflow: Identify which apps you need to use in conjunction with ChargeStripe and try to limit the number of apps to onl... ⇲

Uploads issue

Limited file size for disputes

Fix: 1. Compress Files: Use file compression tools to reduce the size of documents before uploading them for disputes. 2. Split Documents: If pos... ⇲

Camera issue

No way to photograph card for entry

Fix: 1. Manually Enter Card Information: As a workaround, manually enter the card details instead of using a photo capture feature. 2. Use a Card... ⇲

Security issue

Hard password requirements

Fix: 1. Use a Password Manager: Consider using a password manager to generate and store complex passwords securely. 2. Create a Passphrase: Inste... ⇲

UI issue