fix problems on Star Walk [iphone]

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—— Run into issues on Star Walk? Get help pending when official support gets back to you!

Star Walk：Find Stars & Planets
Info:
company: Vito Technology Inc.
: https://vitotechnology.com/
: vitotechnology.com
Chat with our AI-based Star Walk Support
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Ads issue

Ads appear too frequently

Fix: Check if there is an option to reduce the frequency of ads in the app settings. Some apps allow users to adjust ad preferences. OR Consid... ⇲

Ads disrupt user experience

Fix: Look for a premium version of the app that may offer an ad-free experience. If available, consider subscribing to enhance your experience.... ⇲

Bright ads ruin night vision

Fix: Adjust your device's brightness settings to a lower level when using the app at night. This can help mitigate the impact of bright ads. OR... ⇲

Ads cover the entire screen

Fix: Look for an option to minimize or close the ad, usually indicated by an 'X' or 'Close' button in the corner of the ad. OR If the ad is pe... ⇲
 
Bugs issue

Inaccurate celestial event information

Fix: Ensure that your app is updated to the latest version, as updates may fix inaccuracies. Go to the App Store, search for Star Walk, and check... ⇲

GPS inaccuracies

Fix: Calibrate your device's GPS settings. Go to your device's settings, find location services, and ensure that the app has permission to access... ⇲
 
Payments issue

Star Walk requires subscription for full features

Fix: Explore the free features of the app thoroughly to maximize your experience without a subscription. Familiarize yourself with what is availa... ⇲

Limited functionality without premium

Fix: Focus on mastering the free features available to enhance your experience. Use the app's basic functions effectively before considering prem... ⇲
 
UI issue

Star Walk navigation is not intuitive

Fix: Take time to explore the app's tutorial or help section, if available. This can provide insights into navigating the app more effectively.... ⇲

Difficult to exit the app

Fix: Use the home button or swipe up from the bottom of the screen (for newer iPhones) to exit the app. Familiarize yourself with the gesture con... ⇲
 
Freezing issue

Star Walk freezes or slows down

Fix: Close other apps running in the background to free up system resources. Double-click the home button and swipe up on apps to close them. O... ⇲
 
Updates issue

Recent updates removed previously available features

Fix: Check the app's update notes in the App Store to understand what changes were made and if any features were moved or renamed. OR Explore... ⇲
 
Crashes issue

Star Walk crashes or becomes unresponsive

Fix: Ensure your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Uninstall and re... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.6%

Bad experience
4.6%

Neutral
2.8%

~ from our NLP analysis of 24,979 combined software ratings.

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Classic Sky Map 2
Celestron SkyPortal

 Private Data Star Walk collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Star Walk Plus 1 Month Access: $0.99 Get all the additional content of Star Walk
  2. Star Walk Plus 1 Year Access: $4.99 Get all the additional content of Star Walk
  3. Star Walk Plus 3 Months Access: $1.99 Get all the additional content of Star Walk
  4. Unlimited Premium Access: $9.99 Get all the additional content of Star Walk