fix problems on 3D Snap [iphone]

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—— Run into issues on 3D Snap? Get help pending when official support gets back to you!

3D Snap: Scanner & Measure
Info:
company: BPMobile
: https://bpmob.com/3d_scan_ios/support/
Chat with our AI-based 3D Snap Support
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Bugs issue

Ruler feature unresponsive

Fix: Restart the app to see if the ruler feature becomes responsive again. Close the app completely and reopen it to refresh its functionality.... ⇲

Inaccurate measurements

Fix: Ensure that you are scanning from a consistent height and angle. Variations can lead to inaccuracies. Try to keep the device level and at a... ⇲

Cannot place furniture in 3D render

Fix: Look for a furniture library or asset store within the app. If it’s not available, consider using a different app that allows for furniture... ⇲

Missing important features in render

Fix: Review the app's documentation or help section to ensure you are using all available features. Some features may be hidden or require specif... ⇲

Scanner not working properly

Fix: Ensure that your device's camera lens is clean and unobstructed. Dirt or smudges can affect scanning performance. OR Restart your device... ⇲

No option to calculate angles

Fix: Use a protractor app or a physical protractor to measure angles manually if the app does not support this feature. OR Check for updates o... ⇲

No square footage calculation

Fix: Manually calculate square footage by measuring the length and width of the area and multiplying them together. Keep a record of your measure... ⇲
 
Glitches issue

3D scan jumbles room

Fix: Try scanning the room in smaller sections rather than all at once. This can help the app better understand the layout and avoid jumbled scan... ⇲
 
UI issue

Navigation is confusing

Fix: Familiarize yourself with the app's layout by exploring the settings and help sections. Look for tutorials or guides within the app that can... ⇲
 
Uploads issue

Cannot export floor plans

Fix: Check if there are any export options in the settings or share menu. Sometimes, exporting may require a specific format or subscription leve... ⇲
 
Support issue

Error messages without troubleshooting

Fix: Take note of the specific error messages and search for them online. Many users share solutions for common errors in forums or community pag... ⇲

Vague instructions

Fix: Look for video tutorials or user guides online that can provide clearer instructions on how to use the app effectively. OR Experiment wit... ⇲
 
Customization issue

Incomplete editing options

Fix: Explore all editing tools available in the app. Sometimes, features are not immediately visible and may require navigating through menus.... ⇲
 
Compatibility issue

Incompatible with older phones

Fix: Check the app's requirements in the App Store to see if your phone meets the minimum specifications. If not, consider upgrading your device... ⇲

Incompatible phone notification after subscription

Fix: Check the app's compatibility requirements in the App Store to ensure your device meets them. If not, consider using the app on a compatible... ⇲
 
Account issue

Difficult cancellation process

Fix: Review the app's subscription management section in your device settings. You can often cancel subscriptions directly from there. OR Look... ⇲
 
Crashes issue

3D Snap crashes after payment

Fix: Restart your device and try reopening the app. Sometimes, a fresh start can resolve crashing issues after updates or payments. OR Clear t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
73.8%

Bad experience
23.3%

Neutral
2.9%

~ from our NLP analysis of 996 combined software ratings.

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 Private Data 3D Snap collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location

  Cost of Subscriptions
  1. Premium: $6.99 Unlimited access to all features
  2. Premium: $5.99 Unlimited access to all features
  3. Premium: $6.99 Unlimited access to all features
  4. Premium: $29.99 Unlimited access to all features
  5. Premium: $5.99 Unlimited access to all features
  6. Premium: $19.99 Unlimited access to all features
  7. Premium: $39.99 Unlimited access to all features
  8. Premium: $4.99 Unlimited access to all features