fix problems on Ascension SmartHealth [iphone]

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—— Run into issues on Ascension SmartHealth? Get help pending when official support gets back to you!

Ascension SmartHealth
Info:
company: Ascension Health
: https://mysmarthealth.org/smarthealth-privacy-policy
Chat with our AI-based Ascension SmartHealth Support
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Syncing issue

ID cards not populating

Fix: 1. Ensure that you are logged into the app with the correct account associated with your ID cards. 2. Check for any updates to the app in t... ⇲

ID card not loaded

Fix: 1. Ensure you are logged into the correct account that should have the ID card. 2. Try refreshing the app by logging out and logging back i... ⇲
 
Permissions issue

no access to claims

Fix: 1. Verify that you are logged into the correct account that has access to claims. 2. Check for any app updates in the App Store and install... ⇲

unable to see test results

Fix: 1. Ensure you are logged into the correct account that should have access to your test results. 2. Check for any app updates in the App Sto... ⇲

no access to Rx formulary

Fix: 1. Ensure you are logged into the correct account that should have access to the Rx formulary. 2. Check for any app updates in the App Stor... ⇲
 
Search issue

drug finder feature fails

Fix: 1. Ensure that you have a stable internet connection. Switch between Wi-Fi and cellular data if necessary. 2. Check for app updates in the... ⇲
 
UI issue

confusing app navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Look for any help o... ⇲
 
Login issue

password reset issues

Fix: 1. Ensure you are using the correct email address associated with your account when requesting a password reset. 2. Check your spam or junk... ⇲
 
Support issue

no option to speak to live person

Fix: 1. Check the app for any FAQ or help sections that may provide answers to common questions. 2. Look for a contact form or email option with... ⇲

no support available

Fix: 1. Check the app for any help or FAQ sections that may provide answers to common issues. 2. Look for a contact form or email option within... ⇲
 
Payments issue

high annual deductible

Fix: 1. Review your plan details within the app to understand your coverage and deductible. 2. Consider reaching out to your insurance provider... ⇲
 
Privacy issue

Ascension SmartHealth does not accept personal information

Fix: 1. Ensure that you are entering the information correctly and that it meets any specified format requirements. 2. Check for any app updates... ⇲
 
Loading issue

Ascension SmartHealth fails to load

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check your internet connection and switch between Wi-Fi and cellular data if neces... ⇲
 
Security issue

cyberattack affecting service

Fix: 1. Stay informed by checking the Ascension SmartHealth website or their official social media channels for updates on service restoration.... ⇲
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 what users are saying
Good experience
86.2%

Bad experience
10.2%

Neutral
3.7%

~ from our NLP analysis of 2,698 combined software ratings.

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 Private Data Ascension SmartHealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics