fix problems on SHB [iphone]

—— Run into issues on SHB ? Get help pending when official support gets back to you!

SHB Mobile

Info:

company: SAI GON - HA NOI COMMECIAL JOINT STOCK BANK

: http://ibanking.shb.com.vn

: ibanking.shb.com.vn

Chat with our AI-based SHB Support

🛠️ Common SHB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in using biometric button

Fix: 1. Ensure that your device's biometric settings are enabled. Go to 'Settings' > 'Face ID & Passcode' or 'Touch ID & Passcode' and make sure... ⇲

Payment errors with international debit card

Fix: 1. Check if your international debit card is supported by the SHB Mobile app. Some apps only accept certain card types or banks. 2. Ensure t... ⇲

Payments issue

Time-consuming money transfer process

Fix: 1. Familiarize yourself with the app's money transfer process by reviewing any available tutorials or help sections within the app. 2. Prepa... ⇲

Funds deducted but not received by recipient

Fix: 1. Check your transaction history in the app to confirm that the transaction was completed. 2. If the transaction shows as completed but the... ⇲

Notifications issue

Inadequate notification system for balance updates

Fix: 1. Go to the app settings and ensure that notifications are enabled for balance updates. 2. Check your device's notification settings to ens... ⇲

Inability to view promotional notifications after login

Fix: 1. Check your notification settings within the app to ensure promotional notifications are enabled. 2. Review your device's notification set... ⇲

Updates issue

Frequent updates without resolving issues

Fix: 1. Check the app store for the latest version of the app and ensure you are using the most updated version. 2. If issues persist after updat... ⇲

Mandatory password change with no success

Fix: 1. Ensure that you are following the password requirements (length, special characters, etc.) when creating a new password. 2. If the app do... ⇲

UI issue

Persistent pop-up issues preventing app use

Fix: 1. Check for any app updates that may address pop-up issues. 2. Clear the app's cache or data (if applicable) through your device settings t... ⇲

Cumbersome navigation and excessive steps to access features

Fix: 1. Familiarize yourself with the app's layout by exploring the menus and features. 2. Use any available shortcuts or quick access features t... ⇲

Slow issue

Slow loading times

Fix: 1. Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if performance improves. 2. Close any... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

56.8%

Good experience

38.6%

Neutral

4.5%

~ from our NLP analysis of 44 combined software ratings.

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Private Data SHB collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Usage Data