fix problems on BurgerFi [iphone]

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—— Run into issues on BurgerFi? Get help pending when official support gets back to you!

BurgerFi
Info:
company: BurgerFi
: https://burgerfi.com/contact/
: www.burgerfi.com
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Bugs issue

Inaccurate rewards balance

Fix: Log out of your account and then log back in to refresh your rewards balance. This can sometimes correct discrepancies in the displayed bala... ⇲

Difficult to check gift card balance

Fix: If the app does not provide a clear way to check your gift card balance, visit the BurgerFi website where they may have a dedicated section... ⇲

Scanner at some locations doesn't work

Fix: If the scanner is not working, ask a staff member for assistance. They may be able to manually enter your information or provide an alternat... ⇲

Issues redeeming rewards

Fix: If you are having trouble redeeming rewards, ensure that you are logged into the correct account that holds the rewards. Check the terms and... ⇲
 
Notifications issue

Cannot turn off marketing push notifications

Fix: To manage push notifications, go to your iPhone's Settings, scroll down to find the BurgerFi app, and select it. From there, you can toggle... ⇲
 
Slow issue

BurgerFi is painfully slow

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage and check if you need to free up space... ⇲
 
UI issue

Burgers not listed in a clear order

Fix: Try refreshing the menu by pulling down on the screen in the app. This can sometimes reorder items based on availability or popularity. OR... ⇲

No indication of sold-out items

Fix: If the app does not indicate sold-out items, check the menu frequently for updates, especially during busy hours when items may sell out qui... ⇲

Frustrating checkout process

Fix: To streamline the checkout process, ensure that your payment information is saved correctly in the app. This can save time during checkout.... ⇲
 
Customization issue

Limited customization options for burgers

Fix: If customization options are limited in the app, check if the restaurant allows for additional customization in-store. You can always ask th... ⇲

Cannot customize burgers in the app

Fix: If customization options are not available in the app, consider visiting the restaurant to customize your order in person. You can also ask... ⇲
 
Loading issue

BurgerFi fails to load 90% of the time

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. If the connection is we... ⇲
 
Payments issue

Issues with credit card acceptance

Fix: Ensure that your credit card information is entered correctly in the app. Go to your account settings and verify that all details are accura... ⇲

No support for Apple Pay

Fix: If Apple Pay is not supported, consider using a different payment method available in the app. You can also check if there are any updates r... ⇲
 
Network issue

Delivery services are often unavailable

Fix: If delivery is unavailable, check if there are specific times or locations where delivery is offered. Sometimes, delivery services may be li... ⇲
 
Settings issue

Location options are limited

Fix: If you are unable to find your preferred location, ensure that your location services are enabled for the app. Go to Settings > Privacy > Lo... ⇲
 
Crashes issue

BurgerFi crashes or loads blank

Fix: If the app crashes, try force-closing it by swiping up from the bottom of the screen (or double-tapping the home button) and swiping the app... ⇲
 
Account issue

Painful password reset process

Fix: If you are having trouble resetting your password, ensure that you are checking your spam or junk email folder for the reset email. It may t... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.5%

Neutral
1.4%

~ from our NLP analysis of 5,590 combined software ratings.

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 Private Data BurgerFi collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics