fix problems on PotensicPro [iphone]

—— Run into issues on PotensicPro? Get help pending when official support gets back to you!

PotensicPro

Info:

company: Shenzhen Potensic Intelligent Co., Ltd.

: http://www.ipotensic.com/

Chat with our AI-based PotensicPro Support

🛠️ Common PotensicPro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

PotensicPro disconnects from phone when plugged in

Fix: Try using a different charging cable or port. Sometimes, the cable can cause interference with the app's connection to the drone. Ensure tha... ⇲

PotensicPro crashes or glitches while in flight

Fix: Ensure that your iPhone has the latest iOS version installed. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲

Slow issue

Slow connection to drone

Fix: Make sure that you are within the recommended range of the drone. Obstacles like buildings or trees can interfere with the signal. Try flyin... ⇲

Settings issue

Cannot set maximum distance

Fix: Check the app settings for any options related to distance limits. If there is no option available, consider using the app's default setting... ⇲

Video issue

Cannot record 4K video

Fix: Verify that your drone model supports 4K recording. Check the specifications in the user manual or the manufacturer's website to confirm.... ⇲

Login issues after registration

Fix: Double-check the email and password you are using to log in. Ensure that there are no typos and that you are using the correct case for lett... ⇲

Network issue

Mystery network errors prevent login

Fix: Check your internet connection. Ensure that you are connected to a stable Wi-Fi or cellular network. Try switching between Wi-Fi and cellula... ⇲

Drone disconnects beyond 100 feet

Fix: This may be a built-in safety feature of the drone. Check the user manual for any specifications regarding maximum flight distance and ensur... ⇲

Error 7_18 prevents connection

Fix: This error may indicate a network issue. Restart your router and try connecting again. Ensure that your device is within range of the Wi-Fi... ⇲

Permissions issue

Requires full access to photos

Fix: If you are uncomfortable granting full access, you can choose to only allow access to specific albums. Go to Settings > Privacy > Photos and... ⇲

Updates issue

Firmware update causes connection failure

Fix: Try resetting the drone to factory settings. Refer to the user manual for instructions on how to perform a factory reset, which can sometime... ⇲

Compatibility issue

PotensicPro does not work with iOS

Fix: Check the App Store for any updates to PotensicPro. An update may be available that improves compatibility with your version of iOS. OR I... ⇲

Account issue

Cannot set up account or connect to server

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR Check... ⇲

UI issue

Small text and icons difficult to read

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and increase the text size or enable Bold Text to make it... ⇲

Bugs issue

False flight time advertised

Fix: Check the user manual or official website for the specifications of your drone. Sometimes, advertised flight times are based on optimal cond... ⇲

Support issue

No customer support available

Fix: Look for user forums or community groups online where other users may share solutions and experiences. These can be valuable resources for t... ⇲