fix problems on Bolt Food [iphone]

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—— Run into issues on Bolt Food? Get help pending when official support gets back to you!

Bolt Food
Info:
company: BOLT TECHNOLOGY OU
: https://support.bolt.eu/hc/en-us/categories/360001224900
: food.bolt.eu
Chat with our AI-based Bolt Food Support
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Loading issue

Delayed food delivery

Fix: Check the app for real-time updates on your order status. If the delivery is delayed, you can cancel the order and place a new one if the wa... ⇲
 
Bugs issue

Incorrect order received

Fix: Take a photo of the incorrect order and use the in-app support feature to report the issue. Provide details about what was wrong and request... ⇲
 
Compatibility issue

Limited restaurant availability

Fix: Expand your search radius in the app settings to see if more restaurants become available. Sometimes, changing your location slightly can re... ⇲
 
Payments issue

Lack of Apple Pay support

Fix: If Apple Pay is not supported, consider using an alternative payment method such as a credit or debit card that is accepted by the app. OR... ⇲

Negative balance issues

Fix: Check your account balance in the app settings. If you see a negative balance, review your recent transactions to identify any errors. OR... ⇲
 
Support issue

Automated responses from customer service

Fix: When using the in-app support, try to ask specific questions that may trigger a human response instead of an automated one. OR If you rec... ⇲

Chatbot support instead of real agents

Fix: When interacting with the chatbot, try to use keywords that may lead to a human agent being assigned to your case. OR If the chatbot is u... ⇲
 
Network issue

Inability to contact couriers

Fix: Use the in-app chat feature to send messages to the courier if available. This may allow you to communicate directly about your order. OR... ⇲
 
Settings issue

High minimum order requirement

Fix: Consider combining your order with a friend or family member to meet the minimum requirement. This can also make the delivery fee more econo... ⇲
 
Pricing issue

Inconsistent pricing and discounts

Fix: Before placing an order, check the app for any ongoing promotions or discounts that may apply to your order. Take note of the prices listed... ⇲
 
UI issue

Poor app navigation and feedback options

Fix: Explore the app thoroughly to familiarize yourself with its layout. Use the search function to find specific restaurants or dishes more easi... ⇲
 
Features issue

No live order tracking

Fix: Check if there are any app updates available that may include live tracking features. Keeping the app updated can enhance functionality. O... ⇲
 
Cancellations issue

Frequent order cancellations

Fix: If you experience frequent cancellations, try ordering from restaurants with higher ratings or those that are more established in the app.... ⇲

Inability to cancel orders easily

Fix: Familiarize yourself with the cancellation policy in the app. Usually, there is a time window in which you can cancel an order without penal... ⇲
 
Slow issue

Riders taking excessive time to deliver

Fix: If a rider is taking too long, check the app for updates on their location. If it seems excessively delayed, you can cancel the order and re... ⇲
 
Quality issue

Food quality discrepancies

Fix: When you receive your order, inspect the food immediately. If it does not meet your expectations, take a photo and report it through the app... ⇲
 
Instructions issue

Riders not following delivery instructions

Fix: Ensure that your delivery instructions are clear and concise in the app. Use simple language to avoid confusion. OR If a rider does not f... ⇲
 
Reviews issue

Lack of real restaurant reviews and photos

Fix: Check other food review platforms or social media for real customer reviews and photos of the restaurant's food before ordering. OR Consi... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
9.6%

Neutral
1.5%

~ from our NLP analysis of 4,397 combined software ratings.

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 Private Data Bolt Food collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics