fix problems on CPCU I [iphone]

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—— Run into issues on CPCU I? Get help pending when official support gets back to you!

CPCU iMobile Banking
Info:
company: CorePlus Federal Credit Union
: https://www.coreplus.org/contact-info/
: www.coreplus.org
Chat with our AI-based CPCU i Support
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Slow issue

Slow performance

Fix: 1. Close any background apps that may be consuming resources. Double-click the Home button (or swipe up from the bottom on newer iPhones) an... ⇲
 
Security issue

Face ID functionality fails

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the CPCU iMobile Banking app. 2. If Face ID is enabled, try res... ⇲
 
Payments issue

Confusing payment and transfer options

Fix: 1. Familiarize yourself with the app's layout by exploring the different sections. Look for a help or tutorial section within the app that m... ⇲
 
Glitches issue

Glitches lock users out

Fix: 1. If you are locked out, try resetting your password using the 'Forgot Password' feature. 2. Restart your iPhone to refresh the app and sys... ⇲
 
Account issue

Inability to view account activity

Fix: 1. Ensure that you have a stable internet connection. If the connection is weak, try switching to a different network. 2. Log out of the app... ⇲

Cannot add external bank accounts

Fix: 1. Check if the app supports adding external bank accounts. Look for this information in the app's help section or FAQ. 2. Ensure that you a... ⇲
 
Messages issue

Maintenance messages prevent access

Fix: 1. Check the app's official website or social media pages for any announcements regarding maintenance schedules. 2. Try accessing the app at... ⇲
 
Bugs issue

Unreliable app experience

Fix: 1. Regularly update the app to the latest version to benefit from performance improvements and bug fixes. 2. Clear the app cache by offloadi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.4%

Bad experience
2.4%

Neutral
2.2%

~ from our NLP analysis of 1,175 combined software ratings.

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 Private Data CPCU i collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics