fix problems on Prepaid [iphone]

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—— Run into issues on Prepaid ? Get help pending when official support gets back to you!

Prepaid by Commerce Bank
Info:
company: Commerce Bank
: https://www.visaprepaidprocessing.com/commercebank/expense/Program/Contact
: www.commercebank.com
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Freezing issue

Prepaid freezes during login

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Prepaid app off the s... ⇲
 
Security issue

Incorrect security information message

Fix: Double-check the security questions and answers you are providing. Make sure they match exactly what you set up during account creation. O... ⇲
 
UI issue

Birthday input error

Fix: Ensure that you are entering your birthday in the correct format as specified by the app (e.g., MM/DD/YYYY). OR Try using a different dev... ⇲
 
Login issue

Error messages during login

Fix: Take note of the specific error message you are receiving. If it mentions incorrect credentials, verify your username and password. If it’s... ⇲
 
Payments issue

Card blocking for small charges

Fix: Check your account settings to see if there are any restrictions or limits set for small transactions. Adjust these settings if possible.... ⇲
 
Account issue

Limited character input for email reset

Fix: Ensure that you are entering a valid email address that meets the character requirements. If the app restricts certain characters, try using... ⇲

Inability to check balance

Fix: Try logging into your account via the website instead of the app to check your balance. This can help determine if the issue is app-specific... ⇲
 
Bugs issue

Prepaid consistently fails to work

Fix: Check for any available updates for the app in the App Store and install them. Developers often release updates to fix bugs and improve stab... ⇲
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 what users are saying
Good experience
89.8%

Bad experience
8.8%

Neutral
1.5%

~ from our NLP analysis of 479 combined software ratings.

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 Private Data Prepaid collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics