fix problems on Back Market [iphone]

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—— Run into issues on Back Market? Get help pending when official support gets back to you!

Back Market - Buy & Sell
Info:
company: Back Market
: https://www.backmarket.com/help
: www.backmarket.com
Chat with our AI-based Back Market Support
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Compatibility issue

Issues with product compatibility

Fix: Before purchasing, verify the product specifications and compatibility with your device. Check the product details and any compatibility not... ⇲
 
Network issue

Problems with delivery and shipping

Fix: Track your order using the tracking information provided in the app. If you notice any delays, contact the shipping carrier directly with yo... ⇲

Limited tracking information for orders

Fix: If tracking information is limited, check back periodically in the app for updates, as tracking details may be updated after your initial in... ⇲
 
Settings issue

Lack of clear return policies

Fix: Before making a purchase, review the return policy listed on the product page. If it is unclear, reach out to the seller for specific detail... ⇲
 
Ads issue

Misleading product listings

Fix: Always read the full product description and check for any disclaimers or notes about the product's condition. If something seems off, consi... ⇲
 
Support issue

Difficulty in contacting sellers

Fix: Use the app's messaging feature to send a direct message to the seller. Be polite and specific about your inquiry to increase the chances of... ⇲

Poor communication from sellers

Fix: When contacting sellers, be clear and concise in your messages. This can help facilitate better communication and increase the likelihood of... ⇲
 
Security issue

Limited warranty coverage

Fix: Before purchasing, check the warranty details provided in the product description. If the warranty seems limited, consider looking for produ... ⇲

Locked devices not disclosed

Fix: Before purchasing, check the product details for any mention of device locks. If this information is not clear, contact the seller directly... ⇲
 
Bugs issue

Empty packages received

Fix: When receiving a package, inspect it immediately. If it is empty or missing items, take photos of the package and its contents, and report t... ⇲
 
Storage issue

Inadequate packaging for shipping

Fix: If you receive a product that is inadequately packaged, take photos of the packaging and the product itself. Report this to customer service... ⇲
 
UI issue

Confusing app navigation

Fix: Take some time to explore the app's layout and familiarize yourself with its features. Use the help section or tutorial videos if available... ⇲
 
Payments issue

Issues with refund processing

Fix: If you are experiencing delays with a refund, check the app for the status of your refund request. Ensure that you have followed all necessa... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
5.0%

Neutral
1.6%

~ from our NLP analysis of 40,383 combined software ratings.

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 Private Data Back Market collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics