fix problems on IncenTrip [iphone]

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—— Run into issues on IncenTrip? Get help pending when official support gets back to you!

incenTrip
Info:
company: Future Mobility Labs, LLC
: http://www.incentrip.org
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Battery issue

High battery usage

Fix: Check the app's location settings. Go to your iPhone's Settings > Privacy > Location Services, and set incenTrip to 'While Using the App' in... ⇲
 
Syncing issue

Inconsistent trip logging

Fix: Make sure that location services are enabled for the app. Go to Settings > Privacy > Location Services, and ensure that incenTrip is set to... ⇲
 
Bugs issue

Failure to recognize commutes

Fix: Check your commute settings in the app. Go to the app settings and ensure that your regular commute routes are correctly set up. If not, add... ⇲

Points awarded incorrectly

Fix: Review your trip history in the app to verify the trips that were logged. If you notice discrepancies, manually adjust the trip details to e... ⇲

Difficulties in starting and ending trips

Fix: Check if the app has permission to access your location. Go to Settings > Privacy > Location Services and ensure incenTrip is allowed to acc... ⇲
 
Crashes issue

incenTrip crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲
 
Support issue

Unresponsive customer service

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. This can often resolve problems without needing to co... ⇲
 
Payments issue

Long delays in reward redemption

Fix: Double-check the redemption process in the app. Ensure that you are following all steps correctly and that you meet any requirements for red... ⇲
 
Registration issue

Inability to register

Fix: Ensure that you have a stable internet connection. If you are having trouble registering, try switching from Wi-Fi to cellular data or vice... ⇲
 
Compatibility issue

Limited functionality for multi-step trips

Fix: Use the manual trip logging feature to record each segment of your multi-step trip separately. This can help ensure that all parts of your t... ⇲
 
Freezing issue

incenTrip freezes during use

Fix: Try clearing the app's cache. Go to the app settings, find the 'Storage' section, and select 'Clear Cache'. This can help resolve freezing i... ⇲
 
Network issue

Location tracking issues

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services, and set incenTrip to 'While Using the A... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help ease navigation. OR Look for t... ⇲
 
Updates issue

Lack of updates and improvements

Fix: Regularly check the App Store for updates to incenTrip. Keeping the app updated can help ensure you have the latest features and improvement... ⇲
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 what users are saying
Bad experience
66.7%

Good experience
31.0%

Neutral
2.4%

~ from our NLP analysis of 84 combined software ratings.

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 Private Data incenTrip collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content