fix problems on ALA [iphone]

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—— Run into issues on ALA ? Get help pending when official support gets back to you!

ALA Mobile Conference
Info:
company: American Library Association
: http://support.ala.org
: www.ala.org
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Login issue

forced to log in repeatedly

Fix: Check your device settings to ensure that the app has permission to store your login credentials. Go to Settings > ALA Mobile Conference and... ⇲

logged out frequently

Fix: Ensure that your app is updated to the latest version, as updates can fix session management issues. OR Check your device's settings to e... ⇲
 
Messages issue

messages not accessible

Fix: Check if there are any filters or settings within the app that might be hiding messages. Look for a 'Messages' or 'Notifications' section in... ⇲
 
Freezing issue

ALA freezes

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. T... ⇲
 
Slow issue

slow startup time

Fix: Clear the app's cache if the option is available in the app settings. This can help improve performance. OR Try restarting your iPhone to... ⇲
 
Syncing issue

schedule wiped out

Fix: Check if there is a backup option within the app settings. If available, restore your schedule from a backup. OR If no backup is availabl... ⇲

no synchronization with website

Fix: Check if there is a sync option in the app settings. If available, ensure that you are logged into the same account on both the app and the... ⇲
 
Battery issue

battery drain

Fix: Check the app's battery usage by going to Settings > Battery. If ALA Mobile Conference is using excessive battery, consider limiting its bac... ⇲
 
Search issue

search function freezes

Fix: Try clearing any search history or cache if the app has that option. This can sometimes resolve freezing issues. OR If the search functio... ⇲
 
Notifications issue

notifications for irrelevant events

Fix: Check the app's notification settings to customize which events you want to be notified about. Go to Settings within the app and adjust your... ⇲
 
Permissions issue

no access to slides

Fix: Check if there is a specific section in the app for accessing slides or materials. Look for a 'Resources' or 'Documents' tab. OR If slide... ⇲
 
Bugs issue

notes feature unreliable

Fix: Try saving notes in smaller increments or sections to see if that helps with reliability. Avoid typing long notes at once. OR If the note... ⇲
 
UI issue

difficult to navigate

Fix: Familiarize yourself with the app layout by exploring each section. Look for a help or tutorial section within the app that may guide you th... ⇲

poor user experience

Fix: Take time to explore all features of the app to better understand its layout and functionality. Sometimes, familiarity can improve user expe... ⇲
 
Customization issue

lack of filtering options

Fix: Explore the app's settings to see if there are any hidden filtering options that can be enabled. OR If filtering options are limited, con... ⇲
 
Downloads issue

inability to download sessions to calendar

Fix: Check if there is an export option within the app for calendar events. If available, use it to add sessions to your calendar. OR If no ex... ⇲
 
Settings issue

timezone adjustment issues

Fix: Check your iPhone's timezone settings by going to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. OR If... ⇲
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 what users are saying
Good experience
76.1%

Bad experience
15.5%

Neutral
8.4%

~ from our NLP analysis of 548 combined software ratings.

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 Private Data ALA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data