fix problems on MyNovant [iphone]

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—— Run into issues on MyNovant? Get help pending when official support gets back to you!

MyNovant
Info:
company: Novant Health
: https://www.novanthealth.org/get-connected/contact-center
: www.novanthealth.org
Chat with our AI-based MyNovant Support
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UI issue

Difficult to navigate

Fix: Familiarize yourself with the app's layout. Spend some time exploring the main menu and features. You can also look for a tutorial or help s... ⇲

Inability to copy addresses for directions

Fix: Try manually typing the address into your preferred navigation app instead of copying it. This can be a quick workaround until the feature i... ⇲
 
Account issue

Inability to switch user profiles

Fix: Log out of the current profile by going to the settings or account section of the app and selecting 'Log Out'. After logging out, you should... ⇲
 
Security issue

Lack of 2-Step Authentication

Fix: Check if there are any security settings within the app that can enhance your account security. Go to Settings > Account Security and see if... ⇲
 
Payments issue

No option to dispute billing

Fix: Review your billing history within the app to ensure all charges are accurate. Go to the billing section and check for any discrepancies.... ⇲
 
Bookings issue

Cannot book appointments online

Fix: Check if the app has a specific section for appointments. Navigate to the 'Appointments' or 'Schedule' tab and ensure you are following the... ⇲
 
Login issue

Issues with logging in

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲

Inconsistent login success

Fix: Clear the app's cache and data by going to Settings > MyNovant and selecting 'Clear Cache'. This can help resolve issues related to stored d... ⇲
 
Camera issue

Facial recognition not working

Fix: Ensure that facial recognition is enabled in your device settings. Go to Settings > Face ID & Passcode and make sure it is set up correctly... ⇲
 
Updates issue

MyNovant requires latest version to function

Fix: Go to the App Store, search for MyNovant, and check if an update is available. If so, tap 'Update' to install the latest version. OR If y... ⇲
 
Bugs issue

Frequent errors accessing menu items

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. Check the App Store for updates.... ⇲
 
Loading issue

MyNovant times out during use

Fix: Check your internet connection. A weak connection can cause the app to time out. Switch to a stronger Wi-Fi network or use cellular data if... ⇲
 
Support issue

No contact information for customer support

Fix: Look for a 'Help' or 'Support' section within the app. This may provide FAQs or troubleshooting tips that can assist you. OR Check the of... ⇲
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 what users are saying
Bad experience
48.5%

Good experience
43.9%

Neutral
7.6%

~ from our NLP analysis of 264 combined software ratings.

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 Private Data MyNovant collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics