fix problems on FANS [iphone]

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—— Run into issues on FANS? Get help pending when official support gets back to you!

FANS - For Fans & Artists
Info:
company: JYP Three Sixty Corporation
: https://www.jypfans.com/
Chat with our AI-based FANS Support
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Privacy issue

heavy censorship of fan content

Fix: 1. Familiarize yourself with the community guidelines to understand what content is allowed. This can help you avoid posting content that ma... ⇲

excessive post removals

Fix: 1. Review the community guidelines to understand the reasons behind post removals. Adjust your content accordingly to avoid future removals.... ⇲

mass reporting of harmless posts

Fix: 1. Document any instances of mass reporting and gather evidence to support your case. 2. Engage with the community to raise awareness about... ⇲
 
Security issue

poor moderation leading to false reports

Fix: 1. Report any false reports or moderation issues through the app's reporting feature. Provide clear evidence and context to support your cas... ⇲
 
Glitches issue

glitches and lag

Fix: 1. Close any background apps that may be consuming resources. Double-tap the home button and swipe up on apps to close them. 2. Check for a... ⇲
 
Registration issue

difficult phone number verification

Fix: 1. Ensure that you are entering your phone number in the correct format, including the country code. 2. If you do not receive a verificatio... ⇲
 
Payments issue

limited access for non-paying users

Fix: 1. Explore the free features available in the app to maximize your experience without a paid membership. 2. Participate in community events... ⇲
 
Misleading issue

misleading app description

Fix: 1. Read user reviews and community feedback to get a better understanding of the app's actual features and limitations. 2. If you feel the... ⇲
 
Customization issue

no interaction with idols

Fix: 1. Engage with the community to find out if there are any scheduled events or Q&A sessions with idols that you can participate in. 2. Follo... ⇲

no option for dark mode

Fix: 1. Check your iPhone settings to see if enabling dark mode system-wide affects the app. Go to Settings > Display & Brightness and toggle on... ⇲

no perks for i-stays

Fix: 1. Engage with the community to discuss potential perks that could be introduced for i-stays and gather support for these ideas. 2. Partici... ⇲
 
Settings issue

inconsistent rules and regulations

Fix: 1. Keep a record of any changes in rules or regulations that you notice. This can help you adapt to the app's evolving policies. 2. Engage... ⇲
 
Support issue

lack of support for struggling fans

Fix: 1. Seek out community support groups within the app where fans can share experiences and offer help to each other. 2. Utilize any available... ⇲
 
Compatibility issue

not all artists are registered

Fix: 1. Use the search feature to find specific artists and check their profiles for verification. 2. Engage with the community to find out if t... ⇲

difficulties for international fans

Fix: 1. Check the app's settings to see if there are options for language or region preferences that can improve your experience. 2. Engage with... ⇲
 
UI issue

FANS is poorly organized

Fix: 1. Familiarize yourself with the app's layout and features to navigate more efficiently. 2. Use the search function to quickly find specifi... ⇲
 
Loading issue

FANS does not handle high traffic well

Fix: 1. Use the app during off-peak hours to avoid lag and glitches caused by high traffic. 2. Clear the app cache by deleting and reinstalling... ⇲
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 what users are saying
Bad experience
64.2%

Good experience
32.1%

Neutral
3.6%

~ from our NLP analysis of 274 combined software ratings.

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 Private Data FANS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics