fix problems on Sierra Central [iphone]

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Sierra Central Mobile Banking
Info:
company: Sierra Central Credit Union
: https://www.sierracentral.com/branches
: www.sierracentral.com
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Updates issue

Inconsistent information after updates

Fix: 1. Refresh the App: After an update, try logging out and logging back into the app. This can refresh the data and ensure you are seeing the... ⇲
 
Account issue

Difficulty in accessing account balances

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Complex setup for multiple accounts

Fix: 1. Follow Setup Instructions: Carefully follow the app’s instructions for adding multiple accounts. Take your time to ensure each step is co... ⇲
 
Bugs issue

Mobile deposit feature unreliable

Fix: 1. Ensure Good Lighting: When taking photos for mobile deposits, ensure you have good lighting and a clear background. This can help the app... ⇲
 
Payments issue

Complicated bill pay process

Fix: 1. Review Instructions: Check the app’s help section for detailed instructions on how to use the bill pay feature. Familiarizing yourself wi... ⇲

No option to pay extra on loans easily

Fix: 1. Use the Transfer Feature: If the app allows, transfer extra funds to your loan account directly. Go to the transfer section and select yo... ⇲

Issues with ACH payments

Fix: 1. Verify Account Information: Double-check that your account information is entered correctly for ACH payments. Go to the settings and ensu... ⇲

Zelle feature not fully operational

Fix: 1. Check Compatibility: Ensure that your account is eligible for Zelle. Some accounts may not support this feature. 2. Update the App: Make... ⇲

Overdraft fees not refunded

Fix: 1. Review Account Terms: Check your account terms regarding overdraft fees to understand the policy. 2. Keep Track of Transactions: Monitor... ⇲

Manual entry required for ACH payments

Fix: 1. Save Payee Information: If you frequently make ACH payments, save the payee information in the app to reduce manual entry in the future.... ⇲
 
Support issue

Lack of customer support response

Fix: 1. Use In-App Support: Check if the app has a support or help section. Sometimes, FAQs can provide quick answers. 2. Email Support: If you... ⇲
 
UI issue

No total balance view for accounts

Fix: 1. Use Account Summary: Check if there is an account summary feature that aggregates balances. This may be found in the dashboard or account... ⇲

No landscape mode available

Fix: 1. Use Portrait Mode: While it may be inconvenient, use the app in portrait mode until a landscape option is available. 2. Provide Feedback... ⇲
 
Camera issue

Problems with check deposit photos

Fix: 1. Ensure Proper Lighting: Make sure you are in a well-lit area when taking photos of checks. Avoid shadows and ensure the check is flat. 2... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
3.8%

Neutral
2.9%

~ from our NLP analysis of 5,223 combined software ratings.

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 Private Data Sierra Central collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics