fix problems on MTN [iphone]

—— Run into issues on MTN? Get help pending when official support gets back to you!

MTN

Info:

company: MTN South Africa (Pty) LTD

: https://www.mtn.co.za/Pages/Support.aspx

: www.mtn.co.za

Chat with our AI-based MTN Support

🛠️ Common MTN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires SMS verification for login

Fix: Ensure that your phone number is correctly registered with the MTN app. Go to the app settings and verify your registered number. If it’s in... ⇲

Credit card payment process changed to require mobile wallet

Fix: If you prefer using a credit card, check if the app allows you to link your credit card to a mobile wallet like Apple Pay or Google Pay. Onc... ⇲

Compatibility issue

Self-RICA feature does not work on iOS

Fix: As a workaround, visit an MTN store or authorized dealer to complete the RICA process in person. Bring your identification and any required... ⇲

Freezing issue

MTN freezes during Spend Limit change

Fix: Try restarting the app and your device. Close the app completely and then reopen it. If the issue continues, clear the app cache by going to... ⇲

Latest update causes app to freeze on startup

Fix: Try uninstalling the app and then reinstalling it from the App Store. This can help resolve any issues caused by corrupted files during the... ⇲

Bugs issue

Email statement feature fails frequently

Fix: Check your email settings within the MTN app to ensure that your email address is correctly entered. If it is, try sending the statement to... ⇲

Messages issue

Constant spam messages and calls

Fix: Register your number with the National Do Not Disturb (DND) service in your country to reduce spam messages and calls. You can usually do th... ⇲

Screen issue

MTN displays only a yellow screen on startup

Fix: Force close the app and restart your device. If the issue persists, uninstall the app and reinstall it from the App Store to ensure you have... ⇲

Settings issue

OTP instructions are ineffective for non-OTP devices

Fix: If you are using a device that does not support OTP, consider using a different device that does, or check if the app has an option for alte... ⇲

Login functionality is unreliable

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If you are using a... ⇲

Network issue

Poor connectivity despite strong internet

Fix: Check if other apps are experiencing similar connectivity issues. If so, restart your router or modem. If the MTN app is the only one affect... ⇲

Security issue

Primary number cannot check secondary number's balance without OTP

Fix: If you need to check a secondary number's balance, consider using the MTN website or customer service line, which may allow you to check bal... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

75.0%

Good experience

21.4%

Neutral

3.6%

~ from our NLP analysis of 28 combined software ratings.

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Private Data MTN collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Usage Data
- Diagnostics