fix problems on Sutter Health My Health Online [iphone]

​

—— Run into issues on Sutter Health My Health Online? Get help pending when official support gets back to you!

Sutter Health My Health Online
Info:
company: Sutter Health
: https://myhealthonline.sutterhealth.org/mho/contactus.asp
: www.sutterhealth.org
Chat with our AI-based Sutter Health My Health Online Support
   Hello! How can I assist you?  

characters left:
 
Security issue

Frequent password changes required

Fix: Consider using a password manager to securely store your passwords. This way, you can easily generate strong passwords and retrieve them wit... ⇲
 
Network issue

Inconsistent response times from doctors

Fix: To improve response times, try to send messages during regular business hours when doctors are more likely to be available. Be clear and con... ⇲

Requires internet connection to use

Fix: Ensure you have a reliable internet connection before using the app. If you frequently experience connectivity issues, consider switching to... ⇲
 
Compatibility issue

Limited functionality compared to the website

Fix: Use the website for tasks that the app does not support. Bookmark the website on your mobile browser for easy access when you need to perfor... ⇲
 
Bugs issue

Inaccurate appointment check-in process

Fix: Double-check your appointment details in the app before checking in. If you notice discrepancies, contact the office directly to confirm you... ⇲
 
Notifications issue

Notifications delayed or redundant

Fix: Review your notification settings within the app to ensure they are configured correctly. Disable any unnecessary notifications to reduce re... ⇲
 
Uploads issue

No option to attach documents

Fix: If you need to share documents, consider using email or a secure file-sharing service to send them to your healthcare provider instead of re... ⇲
 
Account issue

Old contact information still used

Fix: Regularly update your contact information in the app settings. If the app does not allow changes, contact your healthcare provider's office... ⇲
 
Support issue

Lack of customer service contact

Fix: Look for a help or support section within the app that may provide FAQs or troubleshooting tips. This can often resolve common issues withou... ⇲
 
UI issue

Unorganized menu structure

Fix: Take some time to explore the menu and create a mental map of where things are located. You can also write down the order of items for quick... ⇲

Difficult to compare past test results

Fix: Create a spreadsheet or document where you can manually input and compare your test results over time. This can help you visualize changes a... ⇲
 
Updates issue

Sutter Health My Health Online updates cause frustration

Fix: Before updating the app, read the update notes to understand what changes are being made. This can help you prepare for any new features or... ⇲
 
Customization issue

Limited options for appointment filtering

Fix: Use the search function to find specific types of appointments or providers, if available, to help narrow down your options. OR Keep a li... ⇲

Lack of personalization in user experience

Fix: Explore the app settings to see if there are options to customize your experience, such as adjusting notification preferences or layout sett... ⇲
 
Messages issue

Messages to new doctors not available

Fix: If you cannot message new doctors through the app, consider calling their office directly to discuss your concerns or questions until messag... ⇲

Inability to message multiple doctors at once

Fix: If you need to communicate with multiple doctors, consider sending separate messages to each one, clearly stating that you are reaching out... ⇲
 
Freezing issue

Sutter Health My Health Online freezes or malfunctions

Fix: Try closing the app completely and restarting it. If the problem persists, restart your device to clear any temporary glitches. OR Check... ⇲
 
Syncing issue

Poor integration with provider systems

Fix: If you encounter issues with integration, try to keep a record of any discrepancies and discuss them with your healthcare provider during yo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
85.3%

Bad experience
10.3%

Neutral
4.4%

~ from our NLP analysis of 10,035 combined software ratings.

 Switch to these Alternatives:
Stanford Health Care MyHealth
In-Shape Family Fitness
Kyla - Doctor and Health Coach
City Sports
Blue Shield of California
my portal. by Dignity Health
My Doctor Online (NCAL Only)
Carbon Health - Medical Care
MyUCDavisHealth
Bay Club Connect

 Private Data Sutter Health My Health Online collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics