fix problems on Transit GO Ticket [iphone]

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—— Run into issues on Transit GO Ticket? Get help pending when official support gets back to you!

Transit GO Ticket
Info:
company: Bytemark, Inc.
: https://kingcounty-metro.force.com/customers/cs_app#/cs/general
Chat with our AI-based Transit GO Ticket Support
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Account issue

Issues with rewards points access

Fix: Check if you are logged into your account correctly. Sometimes, logging out and logging back in can refresh your access to rewards points. G... ⇲
 
Crashes issue

Transit GO Ticket crashes when activating tickets

Fix: Make sure your device has enough storage space available. Go to Settings > General > iPhone Storage and check if you need to free up space.... ⇲
 
Payments issue

No support for Apple Pay

Fix: Check if your Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and ensure that your cards are added and ver... ⇲

Cannot copy and paste payment information

Fix: To work around this limitation, manually enter your payment information into the app. Make sure to double-check for any typos to avoid error... ⇲

Default payment method is local retailer

Fix: To change your default payment method, go to the payment settings in the app. Look for an option to select your preferred payment method and... ⇲

Inability to purchase Sound Transit or Community Transit tickets

Fix: Check if the app has the latest updates, as ticket purchasing options may be added in newer versions. Go to the App Store and update the app... ⇲

No refund request option

Fix: Check the app's FAQ or help section for any information regarding refunds. Some apps have specific procedures for requesting refunds that ma... ⇲

No autofill for payment methods

Fix: Manually enter your payment information into the app. Make sure to save it correctly to avoid re-entering it each time. OR Consider using... ⇲
 
Registration issue

No ability to register or add money to ORCA card

Fix: If you need to add money to your ORCA card, visit the official ORCA website or use their dedicated app if available. This will allow you to... ⇲
 
Login issue

Transit GO Ticket logs out automatically

Fix: Check your app settings for any session timeout settings. If available, adjust the timeout duration to prevent automatic logouts. OR If t... ⇲
 
Network issue

Connectivity issues

Fix: Ensure that your device has a stable internet connection. Try switching between Wi-Fi and cellular data to see if the issue persists. If usi... ⇲
 
UI issue

Trip planner is not user-friendly

Fix: Familiarize yourself with the trip planner by exploring its features. Take time to input different starting points and destinations to see h... ⇲

No back button for route adjustments

Fix: Use the home button or swipe up to return to the main menu and start a new route search. This can be a temporary workaround until a back but... ⇲
 
Bugs issue

Activated tickets can vanish

Fix: To prevent losing activated tickets, take a screenshot of the ticket confirmation or save it as a PDF. This way, you have a backup in case t... ⇲

Inconsistent ticket pricing information

Fix: Always check the official website or contact customer service for the most accurate and up-to-date pricing information before purchasing tic... ⇲
 
Customization issue

Cannot save routes

Fix: If the app does not allow saving routes, consider writing down your frequently used routes or taking screenshots for quick reference. OR... ⇲

Limited functionality for daily commuters

Fix: Explore all features of the app to see if there are any hidden functionalities that may assist with daily commuting. Sometimes, features are... ⇲
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 what users are saying
Good experience
87.4%

Bad experience
10.2%

Neutral
2.4%

~ from our NLP analysis of 15,547 combined software ratings.

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 Private Data Transit GO Ticket collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics