fix problems on Ramp [iphone]

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—— Run into issues on Ramp? Get help pending when official support gets back to you!

Ramp
Info:
company: Ramp Business Corporation
: https://support.ramp.com
: ramp.com
Chat with our AI-based Ramp Support
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Bugs issue

Bugs when attaching receipts

Fix: Ensure that you are using the latest version of the Ramp app. Go to the App Store, search for Ramp, and check if an update is available. Upd... ⇲

Double counting issues with invoices

Fix: Review your invoice entries carefully to ensure that you are not entering the same invoice multiple times. Keep a checklist of invoices you... ⇲

Major issues calculating totals from receipts

Fix: Double-check the amounts entered from your receipts to ensure accuracy. Sometimes manual entry errors can lead to incorrect totals. OR Us... ⇲
 
Support issue

Customer service is below average

Fix: Utilize the Ramp app's help section or FAQ for common issues. This can often provide quicker solutions than waiting for customer service.... ⇲
 
Uploads issue

Cannot approve or upload receipts on mobile app

Fix: Check your app permissions. Go to your device settings, find the Ramp app, and ensure it has permission to access your camera and storage. T... ⇲
 
Network issue

Ramp loses uploaded receipts with poor internet

Fix: Before uploading receipts, ensure you have a stable internet connection. If your connection is weak, consider waiting until you are on a str... ⇲
 
Login issue

Login is broken

Fix: Check if you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Syncing issue

Fails to carry over categories for recurring charges

Fix: Manually set categories for your recurring charges each time you create them. This ensures that they are categorized correctly from the star... ⇲
 
UI issue

Keypad is too small on iPad

Fix: Try using an external Bluetooth keyboard for easier data entry. This can provide a more comfortable typing experience. OR Adjust the disp... ⇲
 
Notifications issue

Too many notifications

Fix: Go to the app settings and adjust your notification preferences. You can often customize which notifications you want to receive or turn the... ⇲
 
Payments issue

Pre-authorization charges take days to drop off

Fix: Keep track of your pre-authorization charges and note when they are expected to drop off. This can help you manage your finances better duri... ⇲
 
Features issue

No mileage reimbursement feature for salespeople

Fix: Keep a manual log of your mileage using a notes app or a dedicated mileage tracking app. You can then submit this log for reimbursement thro... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.5%

Neutral
1.4%

~ from our NLP analysis of 21,026 combined software ratings.

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 Private Data Ramp collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data