fix problems on Touch ‘n Go EWallet [iphone]

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—— Run into issues on Touch ‘n Go EWallet? Get help pending when official support gets back to you!

Touch ‘n Go eWallet
Info:
company: TNG Digital Sdn Bhd
: https://support.tngdigital.com.my/hc/en-my
: www.tngdigital.com.my
Chat with our AI-based Touch ‘n Go eWallet Support
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Payments issue

Inability to transfer funds between e-wallet and physical card

Fix: Check the app for any updates or announcements regarding this feature, as it may be a temporary limitation. If it is a permanent limitation,... ⇲

Delayed transaction posting

Fix: Keep a record of your transactions and check back after a few hours. Sometimes, transactions may take longer to process due to network issue... ⇲

Inability to reload TnG card through the app

Fix: Explore other methods to reload your TnG card, such as visiting physical reload stations or using ATMs that support this function. OR Kee... ⇲

Limited payment amount restrictions

Fix: Review the app's terms and conditions to understand the payment limits. If you frequently hit these limits, consider breaking larger transac... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for Touch ‘n Go eWall... ⇲
 
Security issue

Issues with credit card verification

Fix: Double-check that all entered information is correct, including card number, expiration date, and CVV. Ensure that your card is supported by... ⇲
 
Compatibility issue

No option for Apple Wallet integration

Fix: Check for any updates in the app that may introduce this feature. If it is not available, consider using the app independently for transacti... ⇲

Touch ‘n Go eWallet does not support international numbers

Fix: If you need to use the app with an international number, consider using a local number or a virtual number service that can provide a local... ⇲
 
Support issue

Unclear FAQ and support options

Fix: Take time to read through the FAQ section thoroughly, as it may contain answers to common questions. If you find it unclear, try searching f... ⇲
 
Notifications issue

Notifications not clearing properly

Fix: Try logging out of the app and logging back in, as this can sometimes reset notification settings and clear any stuck notifications. OR I... ⇲
 
Account issue

Passport verification function fails

Fix: Ensure that your passport is valid and that you are following the correct steps for verification. Check for any specific requirements regard... ⇲
 
Spam issue

Spam emails from customer service

Fix: Check your email settings and mark any unwanted emails as spam. This will help filter them out in the future. OR Consider creating a sepa... ⇲
 
Updates issue

Inconsistent app updates without user notification

Fix: Regularly check the App Store for updates and read the update notes to stay informed about new features or fixes. OR Follow the app's off... ⇲
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 what users are saying
Good experience
92.6%

Bad experience
4.4%

Neutral
3.0%

~ from our NLP analysis of 2,087 combined software ratings.

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 Private Data Touch ‘n Go eWallet collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics