fix problems on Docs To Go Standard [iphone]

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—— Run into issues on Docs To Go Standard? Get help pending when official support gets back to you!

Docs To Go Standard
Info:
company: DataViz, Inc.
: https://www.dataviz.com/dtgios-support
: www.dataviz.com
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UI issue

table of contents not functioning

Fix: 1. Check for updates: Ensure that you are using the latest version of Docs To Go. Go to the App Store, tap on your profile icon, and check f... ⇲

unable to view certain documents

Fix: 1. Check file compatibility: Ensure that the document format is supported by Docs To Go. If not, convert the document to a compatible format... ⇲

Docs To Go Standard does not retain formatting

Fix: 1. Check file compatibility: Ensure that the document format is compatible with Docs To Go, as some formats may not retain formatting well.... ⇲
 
Ads issue

long ads in free version

Fix: 1. Consider upgrading to the premium version: If the ads are too disruptive, upgrading may provide an ad-free experience. 2. Use the app dur... ⇲
 
Syncing issue

documents not syncing properly

Fix: 1. Check sync settings: Go to the settings in Docs To Go and ensure that the sync options are correctly configured for both your iPhone and... ⇲

syncing issues with new devices

Fix: 1. Ensure both devices are connected to the same account: Verify that you are logged into the same Docs To Go account on both devices to fac... ⇲

no USB synchronization support

Fix: 1. Use cloud services: Instead of USB, use cloud services like Dropbox or Google Drive to sync your documents between devices. 2. Explore th... ⇲
 
Bugs issue

functional problems in premium version

Fix: 1. Check for updates: Ensure that you have the latest version of the premium app installed. Go to the App Store and check for updates. 2. Re... ⇲
 
Screen issue

Docs To Go Standard does not support full screen mode

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include new features like full screen mode. 2.... ⇲
 
Compatibility issue

limited file type support

Fix: 1. Convert files to supported formats: Use a file conversion tool or app to convert unsupported files into formats that Docs To Go can open,... ⇲
 
Account issue

lost access to premium features

Fix: 1. Check your subscription status: Go to your account settings in the app and verify that your premium subscription is active. If it has exp... ⇲
 
Crashes issue

Docs To Go Standard closes unexpectedly

Fix: 1. Update the app: Ensure you have the latest version of Docs To Go installed. Go to the App Store and check for updates. 2. Free up storage... ⇲
 
Features issue

missing key features

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include new features. 2. Explore app settings:... ⇲

spell check not available

Fix: 1. Enable spell check in settings: Go to the app settings and look for an option to enable spell check if available. 2. Use a different app... ⇲
 
Security issue

password protection not available

Fix: 1. Use third-party apps: Consider using other document editing apps that offer password protection features for sensitive documents. 2. Encr... ⇲
 
Support issue

tech support is lacking

Fix: 1. Utilize online resources: Check the app's official website for FAQs, user guides, and forums where you can find solutions to common issue... ⇲
 
Customization issue

inability to resize multiple cells

Fix: 1. Resize cells individually: If the app does not support resizing multiple cells at once, resize them one by one as a temporary workaround.... ⇲

line spacing options are limited

Fix: 1. Adjust line spacing manually: If the app allows, try adjusting line spacing manually in the document settings to achieve your desired spa... ⇲
 
Search issue

search tool does not open where left off

Fix: 1. Restart the app: Close the app completely and reopen it to see if the search tool retains its last position. 2. Use bookmarks: As a worka... ⇲
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 what users are saying
Good experience
65.4%

Bad experience
26.9%

Neutral
7.7%

~ from our NLP analysis of 52 combined software ratings.

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 Private Data Docs To Go Standard collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Other Data