fix problems on AthenaPatient [iphone]

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—— Run into issues on AthenaPatient? Get help pending when official support gets back to you!

athenaPatient
Info:
company: athenahealth
: https://www.athenahealth.com/
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Support issue

Doctors and staff lack training on app usage

Fix: Request a brief training session with your healthcare provider's office. They may be able to provide you with a walkthrough of the app's fea... ⇲

No support contact information available

Fix: Look for a help or FAQ section within the app that may provide guidance on common issues and solutions. OR Search online for the app's of... ⇲
 
UI issue

Small checkboxes and menu options

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and increase the text size or enable Bold Text to make the... ⇲
 
Settings issue

athenaPatient times out after short inactivity

Fix: Try to stay active within the app by periodically tapping on the screen or scrolling. This can help prevent the app from timing out due to i... ⇲
 
Security issue

Touch ID setup is unreliable

Fix: Ensure that your Touch ID settings are correctly configured. Go to Settings > Touch ID & Passcode and make sure your fingerprints are regist... ⇲
 
Login issue

Frequent login errors

Fix: Double-check your login credentials for accuracy. Ensure that you are entering the correct username and password, and that Caps Lock is not... ⇲

athenaPatient logs out frequently

Fix: Check if there are any settings within the app that allow you to adjust the session timeout duration, although this may not always be availa... ⇲
 
Updates issue

Inability to access information after recent updates

Fix: Check for any additional updates for the app in the App Store. Sometimes, subsequent updates are released to fix bugs from previous versions... ⇲
 
Customization issue

No option to change language

Fix: Check your iPhone's language settings. Go to Settings > General > Language & Region and ensure your preferred language is set. Some apps aut... ⇲

Lack of customization for notifications

Fix: Explore the app's settings to see if there are any options for customizing notifications, even if limited. OR Use your iPhone's general n... ⇲
 
Features issue

No comparison of previous test results

Fix: Keep a personal record of your test results in a separate document or app for easy comparison until the app provides this feature. OR Con... ⇲

Inability to schedule appointments online

Fix: Check if there are alternative methods for scheduling appointments, such as calling the office directly or using a different app that may be... ⇲
 
Notifications issue

No pop-up notifications for new messages

Fix: Check the app's notification settings. Go to Settings > Notifications and ensure that notifications for the app are enabled and set to show... ⇲
 
Account issue

Difficulties in creating a new account

Fix: Ensure that you are following all the required steps for account creation. Double-check that you are entering all necessary information corr... ⇲
 
Compatibility issue

Limited access outside the US

Fix: If you are traveling, check if the app has a feature that allows you to access certain functionalities offline or while abroad. OR Use a... ⇲

Poor integration with Apple Health

Fix: Manually input your health data into the app if possible, or use Apple Health to track your data separately until better integration is avai... ⇲

athenaPatient does not work well on mobile devices

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR Try uni... ⇲

Inconsistent performance across different devices

Fix: Test the app on different devices to identify specific issues. If possible, use the app on a device that meets the recommended specification... ⇲
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 what users are saying
Good experience
98.3%

Neutral
0.9%

Bad experience
0.8%

~ from our NLP analysis of 35,876 combined software ratings.

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myPrivia

 Private Data athenaPatient collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics