fix problems on REDTIGER [iphone]

—— Run into issues on REDTIGER? Get help pending when official support gets back to you!

REDTIGER

Info:

company: Hangzhou Tanlink Technology Co., Ltd.

: https://www.6zhentan.com

Chat with our AI-based REDTIGER Support

🛠️ Common REDTIGER Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

WiFi connection frequently drops

Fix: 1. Check your WiFi signal strength. Ensure that your iPhone is within a reasonable distance from the WiFi router. If the signal is weak, con... ⇲

REDTIGER fails to sync with camera

Fix: 1. Ensure that both the app and camera are powered on and within range of each other. 2. Restart the app and the camera. Close the app compl... ⇲

Downloads issue

Slow video download speeds

Fix: 1. Check your internet connection. Ensure you have a stable and fast WiFi connection. You can test your speed using a speed test app. 2. Try... ⇲

UI issue

Inability to view recordings without being parked

Fix: 1. Check the app settings for any options related to viewing recordings. Some apps have restrictions for safety reasons. 2. If the app allow... ⇲

Network issue

Camera does not remember WiFi settings

Fix: 1. Ensure that you are saving the WiFi settings correctly in the app. After entering the WiFi details, look for a 'Save' or 'Apply' button.... ⇲

Difficulty connecting to the camera

Fix: 1. Ensure that Bluetooth and WiFi are enabled on your iPhone. 2. Restart both the camera and your iPhone to refresh the connection. OR 3.... ⇲

Manual WiFi activation required each time

Fix: 1. Check the app settings for an option to keep WiFi activated. Some apps have a setting to maintain the connection. 2. Ensure that your cam... ⇲

Support issue

REDTIGER does not provide clear function instructions

Fix: 1. Look for a help or tutorial section within the app. Many apps have built-in guides or FAQs. 2. Check the app's official website or user m... ⇲

Video issue

Occasional missing video clips

Fix: 1. Ensure that your SD card is functioning properly. Check for any errors or corruption by using a computer to read the card. 2. Regularly f... ⇲

Inconsistent recording functionality

Fix: 1. Check the app settings to ensure that recording is enabled and configured correctly. 2. Restart the app and the camera to reset any tempo... ⇲

Privacy issue

Privacy concerns regarding data collection

Fix: 1. Review the app's privacy policy to understand what data is collected and how it is used. 2. Adjust the app's privacy settings to limit da... ⇲

Crashes issue

REDTIGER crashes or times out

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Ensure that you have enough storage space on your device. Go to Settings > Genera... ⇲

Storage issue

Recording stops when SD card is full

Fix: 1. Regularly check the available space on your SD card. You can do this through the app or by connecting the card to a computer. 2. Set the... ⇲

Security issue

REDTIGER security warnings

Fix: 1. Review the permissions granted to the app. Go to Settings > Privacy and check what permissions are enabled. 2. Ensure that your iPhone's... ⇲

Permissions issue

Limited access to video folders

Fix: 1. Check the app settings to see if there are options to enable access to all video folders. 2. Ensure that the app is updated to the latest... ⇲

Customization issue

Inability to switch speed units easily

Fix: 1. Check the app settings for an option to change speed units. Look for a 'Units' or 'Preferences' section. 2. If the app does not support t... ⇲