fix problems on Litmos [iphone]

—— Run into issues on Litmos? Get help pending when official support gets back to you!

Litmos

Info:

company: Litmos

: https://support.litmos.com

: litmos.com

Chat with our AI-based Litmos Support

🛠️ Common Litmos Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Litmos freezes while watching stream

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates. 2.... ⇲

login issues

Fix: 1. Check your internet connection to ensure you are connected to Wi-Fi or cellular data. 2. Verify that you are entering the correct usernam... ⇲

Crashes issue

Litmos crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. Go to the App Store, tap on your profile icon, and scroll to see if Litm... ⇲

Network issue

500 internal server error

Fix: 1. Refresh the app by closing it completely and reopening it. 2. Check Litmos's status page or social media for any ongoing server issues. 3... ⇲

Compatibility issue

unsupported URL error

Fix: 1. Ensure that the URL you are trying to access is correct and properly formatted. 2. If you received the URL from an email or message, try... ⇲

requires desktop version

Fix: 1. If the mobile app is not meeting your needs, use the desktop version for a more comprehensive experience. 2. Check if there are specific... ⇲

unusable on mobile devices

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache by going to S... ⇲

poor integration with Apple Keychain

Fix: 1. Ensure that Keychain is enabled on your iPhone by going to Settings > [your name] > iCloud > Keychain. 2. If the app does not support Key... ⇲

UI issue

no button to move to next video

Fix: 1. Check if there are any on-screen prompts or gestures required to move to the next video, such as swiping left or right. 2. If the video i... ⇲

poor user experience

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. 2. Check for any available tutorials or help sections with... ⇲

inconsistent app title

Fix: 1. Check for any updates to the app that may resolve this inconsistency. 2. Restart your iPhone to refresh the app's display. 3. If the issu... ⇲

clunky interface

Fix: 1. Familiarize yourself with the app's layout and features by exploring all menus and options. 2. Restart the app to see if it improves resp... ⇲

difficult navigation

Fix: 1. Take time to explore the app's menus and features to understand its layout better. 2. Use the search function to quickly find content ins... ⇲

content poorly formatted for app

Fix: 1. Provide feedback through the app's feedback option to report specific formatting issues. 2. If possible, try accessing the content from a... ⇲

Loading issue

slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if there is a difference. 2. Clear the app ca... ⇲

Security issue

lack of Touch ID and facial recognition

Fix: 1. Check if your iPhone supports Touch ID or Face ID and ensure it is set up in your device settings. Go to Settings > Touch ID & Passcode o... ⇲

requires frequent password changes

Fix: 1. Use a password manager to securely store and generate strong passwords, making it easier to manage frequent changes. 2. If possible, chec... ⇲

Bugs issue

does not register completed tests

Fix: 1. Ensure you are connected to the internet when completing tests, as this may affect registration. 2. Try logging out and back into the app... ⇲

Video issue

video auto-plays on login

Fix: 1. Check the app settings to see if there is an option to disable auto-play. 2. If there is no option available, consider logging in at a ti... ⇲

Gameplay issue

excessive module redoing

Fix: 1. Ensure you are connected to the internet when completing modules, as this may affect progress saving. 2. Log out and back into the app to... ⇲