fix problems on AC Wellness [iphone]

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—— Run into issues on AC Wellness? Get help pending when official support gets back to you!

AC Wellness
Info:
company: AC Wellness Network LLC
: https://www.acwellness.com/contactus
: acwellness.com
Chat with our AI-based AC Wellness Support
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Account issue

Unable to create account

Fix: Double-check that you are entering all required information correctly, including email format and password requirements. If you are using a... ⇲
 
Settings issue

Cannot add appointments to calendar

Fix: Check the app's permissions by going to Settings > Privacy > Calendars and ensure that AC Wellness has permission to access your calendar. I... ⇲

Cannot check in or schedule appointments

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR Re... ⇲
 
Login issue

Login issues with same credentials

Fix: Reset your password by selecting the 'Forgot Password?' option on the login screen. Follow the prompts to create a new password and try logg... ⇲
 
Compatibility issue

No iPad functionality

Fix: Check if the app is available for iPad in the App Store. If it is not, you may need to use the iPhone version in compatibility mode on your... ⇲

Website lacks app features

Fix: Use the app for features that are not available on the website. If you need specific features, check for updates or announcements from the d... ⇲
 
Freezing issue

AC Wellness freezes when leaving

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the AC Wellness app... ⇲

Action Items freeze the app

Fix: Avoid using action items until the issue is resolved. Instead, try to complete tasks manually or use alternative methods to track your actio... ⇲

Keyboard freezes when entering email

Fix: Restart your iPhone to clear any temporary glitches that may be causing the keyboard to freeze. After restarting, try entering your email ag... ⇲
 
Notifications issue

Delayed notifications

Fix: Check your notification settings by going to Settings > Notifications > AC Wellness and ensure that notifications are enabled. Adjust the al... ⇲
 
UI issue

No native appointments view

Fix: Check if there is an option within the app settings to enable a calendar or appointments view. If not, consider using the calendar app on yo... ⇲
 
Permissions issue

AC Wellness hijacks phone functionality

Fix: Check the app's permissions in Settings > Privacy and disable any unnecessary permissions that may be causing interference with phone functi... ⇲
 
Support issue

No support for messaging doctor

Fix: Check if there is an alternative method to contact your doctor, such as through a phone call or email, until messaging functionality is rest... ⇲
 
Syncing issue

New appointments and emails not visible

Fix: Refresh the app by pulling down on the screen to see if new appointments and emails appear. If not, check your internet connection and try a... ⇲
 
Crashes issue

AC Wellness crashes when entering verification code

Fix: Ensure that you are entering the verification code correctly. If the app crashes, try restarting your iPhone and then re-entering the code.... ⇲
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 what users are saying
Good experience
62.8%

Bad experience
34.9%

Neutral
2.3%

~ from our NLP analysis of 43 combined software ratings.

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 Private Data AC Wellness collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics