fix problems on CalTopo [iphone]

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—— Run into issues on CalTopo? Get help pending when official support gets back to you!

CalTopo: Backcountry Mapping
Info:
company: CalTopo LLC
: http://help.caltopo.com
: caltopo.com
Chat with our AI-based CalTopo Support
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Glitches issue

Map tiles go missing

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection, as missing tiles can be a result of connectivity... ⇲

FS Topo 2016 maps appear black

Fix: Check if the map layer is enabled. Go to the map settings and ensure that the FS Topo 2016 layer is selected and visible. OR Try toggling... ⇲

Cutoff maps and trimmed trails

Fix: Check your map settings to ensure you are viewing the full extent of the map. Zoom out or adjust the map area to see if the missing sections... ⇲
 
Downloads issue

Download interface has issues

Fix: Ensure you have a stable internet connection while downloading maps. If the connection is weak, try moving to a location with better signal.... ⇲
 
Crashes issue

Map crashes periodically

Fix: Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer models) and s... ⇲
 
Account issue

Initial account setup is unclear

Fix: Follow the in-app tutorial or help section if available. This can provide guidance on setting up your account correctly. OR Visit the Cal... ⇲

No independent account setup option

Fix: Use the app's built-in account creation feature. If you are unable to find it, check the settings or help section for guidance. OR If you... ⇲
 
UI issue

CalTopo is hard to operate in direct sunlight

Fix: Increase the screen brightness. Go to Settings > Display & Brightness and adjust the brightness slider to maximum. OR Consider using a sc... ⇲

CalTopo is hard to operate in the dark

Fix: Enable Night Mode if available in the app settings. This can help reduce glare and make the interface easier to read in low light. OR Adj... ⇲

UI can be clunky and unintuitive

Fix: Familiarize yourself with the app by exploring the help section or user guide, which can provide tips on navigating the interface more effec... ⇲
 
Slow issue

CalTopo slows down after extensive use

Fix: Regularly restart the app to clear memory and improve performance. Close the app completely and reopen it after a few seconds. OR Conside... ⇲

Downloaded maps are slow to render

Fix: Try closing other apps to free up memory, as this can improve rendering speed. OR If the issue persists, consider deleting and re-downloa... ⇲
 
Customization issue

No option to filter tracked teams

Fix: Check the app settings for any filtering options. Sometimes, these features are hidden in advanced settings or preferences. OR If filteri... ⇲

Lack of course up display option

Fix: Check the app settings for any navigation or display options that may allow you to enable a course-up view. OR If this feature is not ava... ⇲
 
Loading issue

Maps sometimes fail to load in the field

Fix: Download maps for offline use before heading out. Go to the map settings and select the option to download maps for offline access. OR En... ⇲
 
Bugs issue

CalTopo can brick devices

Fix: Ensure your device is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Search issue

Old tracks are hard to find

Fix: Use the search function within the app to locate old tracks by name or date. This can help you quickly access the information you need. OR... ⇲
 
Features issue

No geo-locate feature for photos

Fix: Manually add location data to your photos using a photo editing app that allows you to input GPS coordinates. OR Use a separate app that... ⇲
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 what users are saying
Good experience
96.5%

Bad experience
1.9%

Neutral
1.6%

~ from our NLP analysis of 4,462 combined software ratings.

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 Private Data CalTopo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics