fix problems on AI Video Generator [iphone]

—— Run into issues on AI Video Generator? Get help pending when official support gets back to you!

AI Video Generator - HeyGen

Info:

company: HeyGen Technology Inc

: https://help.heygen.com/

: www.heygen.com

Chat with our AI-based AI Video Generator Support

🛠️ Common AI Video Generator Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AI Video Generator crashes during photo upload

Fix: 1. Restart the App: Close the HeyGen app completely and restart it. This can clear temporary glitches that may cause crashes. 2. Check for... ⇲

Limited app functionality

Fix: 1. Explore All Features: Make sure to explore all sections of the app. Sometimes features are not immediately visible. Check the app’s help... ⇲

Video issue

No vertical video support

Fix: 1. Edit Videos After Creation: Create videos in the app and then use a video editing app (like iMovie or InShot) to crop or adjust the video... ⇲

Fails to generate videos consistently

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as poor connectivity can affect video generation. Switch between... ⇲

Notifications issue

Frequent notification prompts

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > HeyGen and customize the notification settings. You can turn off non-essen... ⇲

Account issue

Sign-in issues preventing account deletion

Fix: 1. Reset Password: If you are having trouble signing in, try resetting your password. Go to the sign-in page and select 'Forgot Password' to... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.6%

Bad experience

18.4%

Neutral

0.0%

~ from our NLP analysis of 103 combined software ratings.

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Private Data AI Video Generator collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

Creator Monthly: $29.00 Creator plan auto-renewal billed monthly
Team Monthly: $89.00 Team plan auto-renewal billed annual
Creator Annual: $279.00 Creator plan auto-renewal billed annual
Team Annual: $859.00 Team plan auto-renewal billed annual