fix problems on CBP One [iphone]

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—— Run into issues on CBP One? Get help pending when official support gets back to you!

CBP One
Info:
company: US Customs and Border Protection
: https://www.cbp.gov/contact
Chat with our AI-based CBP One Support
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Login issue

Session expired error

Fix: 1. Log Out and Log Back In: If you encounter a session expired error, log out of the app and then log back in to refresh your session. 2. Ch... ⇲
 
Account issue

Unable to save profile information

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as poor connectivity can prevent saving changes. 2. Restart the... ⇲
 
Bugs issue

Duplicate submission error

Fix: 1. Check Submission Status: Before resubmitting, check if your previous submission was successful. If it was, wait for a response before sub... ⇲

Inconsistent error messages

Fix: 1. Document Errors: Keep a record of the error messages you encounter and the actions you were taking when they appeared. This can help iden... ⇲

Unclear error messages

Fix: 1. Document Errors: Keep a record of the error messages you encounter and the actions you were taking when they appeared. This can help iden... ⇲
 
Search issue

Cannot find case error

Fix: 1. Verify Case Number: Double-check the case number you are entering for any typos or errors. 2. Restart the App: Close and reopen the app t... ⇲
 
Freezing issue

Freezes during face scanning

Fix: 1. Ensure Good Lighting: Make sure you are in a well-lit area, as poor lighting can cause the app to freeze during face scanning. 2. Restart... ⇲
 
Camera issue

Errors with passport scanning

Fix: 1. Check Camera Permissions: Ensure that the app has permission to access the camera by going to Settings > Privacy > Camera. 2. Ensure Good... ⇲

CBP One does not allow photo capture

Fix: 1. Check Camera Permissions: Go to Settings > Privacy > Camera and ensure that CBP One has permission to access the camera. 2. Restart the A... ⇲

Inability to access camera

Fix: 1. Check Camera Permissions: Go to Settings > Privacy > Camera and ensure that CBP One has permission to access the camera. 2. Restart the D... ⇲
 
Slow issue

Long wait times for appointments

Fix: 1. Check Availability Regularly: Keep checking the app for new appointment slots, as cancellations may open up new times. 2. Try Off-Peak Ho... ⇲
 
Support issue

No response from support

Fix: 1. Check FAQs: Look for answers in the app's FAQ section or help documentation, which may address common issues. 2. Try Different Contact Me... ⇲
 
Uploads issue

Inability to submit information

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as poor connectivity can prevent submissions. 2. Restart the App... ⇲
 
Network issue

Errors related to capacity for appointments

Fix: 1. Check Availability Regularly: Keep checking the app for new appointment slots, as capacity can change frequently. 2. Try Off-Peak Hours:... ⇲

VPN usage leads to submission errors

Fix: 1. Disable VPN: Temporarily disable your VPN while using the app, as it may interfere with the submission process. 2. Use a Different Networ... ⇲
 
Compatibility issue

CBP One does not function for certain nationalities

Fix: 1. Check Eligibility: Verify if your nationality is supported by the app by checking the official website or documentation. 2. Use Alternati... ⇲
 
Updates issue

Errors after updates

Fix: 1. Restart the App: Close and reopen the app to see if the errors persist after an update. 2. Clear App Cache: If the app allows, clear the... ⇲
 
UI issue

Frustrating user experience

Fix: 1. Familiarize with the App: Spend some time exploring the app's features and settings to better understand its functionality. 2. Document I... ⇲
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 what users are saying
Bad experience
49.7%

Good experience
45.2%

Neutral
5.1%

~ from our NLP analysis of 1,100 combined software ratings.

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 Private Data CBP One collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers