fix problems on Rise [iphone]

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—— Run into issues on Rise? Get help pending when official support gets back to you!

Rise - Stocks by Motilal Oswal
Info:
company: Motilal Oswal Financial Services Limited
: http://www.motilaloswal.com
: www.motilaloswal.com
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Payments issue

Inaccurate transaction prices

Fix: 1. Refresh Data: Pull down on the screen to refresh the data in the app. This can help in loading the most current prices. 2. Check Market H... ⇲
 
Bugs issue

SIP not displaying in portfolio

Fix: 1. Refresh the Portfolio: Try pulling down to refresh the portfolio section to see if the SIPs appear. 2. Check SIP Settings: Go to the sett... ⇲

Watchlist creation issues

Fix: 1. Check for Updates: Ensure that the app is updated to the latest version, as updates may fix bugs related to watchlist creation. 2. Follow... ⇲

Net worth display issues

Fix: 1. Refresh the App: Pull down to refresh the net worth display to ensure it is showing the latest data. 2. Check Account Linking: Ensure tha... ⇲

Order type changes from sell to buy

Fix: 1. Double-Check Before Submitting: Always review your order type before finalizing the transaction to catch any errors. 2. Update the App: E... ⇲
 
Search issue

Search function errors

Fix: 1. Clear Search History: If the app allows, clear your search history to reset the search function. 2. Use Specific Keywords: Try using more... ⇲
 
Notifications issue

Notification errors

Fix: 1. Check Notification Settings: Go to your iPhone Settings > Notifications > Find 'Rise - Stocks' and ensure that notifications are enabled.... ⇲
 
Login issue

Biometric and OTP login failures

Fix: 1. Check Biometric Settings: Go to your iPhone Settings > Face ID & Passcode or Touch ID & Passcode and ensure that the app is allowed to us... ⇲
 
Support issue

Slow customer support response

Fix: 1. Use In-App Support: If available, use the in-app support feature to submit your queries, as this may be faster than email. 2. Check FAQs:... ⇲

Grievance cell unresponsive

Fix: 1. Document Your Issue: Keep a record of your grievance and any communication attempts. 2. Use Alternative Contact Methods: If the app provi... ⇲

High brokerage with poor service

Fix: 1. Review Your Plan: Check if you are on the right brokerage plan that suits your trading needs. Sometimes, switching plans can reduce costs... ⇲
 
Loading issue

Inconsistent price loading

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as poor connectivity can lead to inconsistent data loading. 2. R... ⇲
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 what users are saying
Good experience
52.8%

Bad experience
41.7%

Neutral
5.6%

~ from our NLP analysis of 72 combined software ratings.

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 Private Data Rise collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics