fix problems on Popular Direct [iphone]

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Popular Direct
Info:
company: Popular Bank
: https://www.populardirect.com/contact-us
: www.populardirect.com
Chat with our AI-based Popular Direct Support
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Bugs issue

Forces users to use desktop for transactions

Fix: Make a list of all transactions you need to perform and prioritize them. Use the desktop for those that cannot be done on the app, and keep... ⇲

Limited functionality

Fix: Identify the key functionalities you need and see if they are available on the desktop version. Use the desktop for those tasks until the ap... ⇲

No statements available in the app

Fix: Access your account statements through the desktop version. Log in and navigate to the statements section to download or view your statement... ⇲

Redirects to app from mobile website

Fix: Try accessing the website from a different browser on your mobile device, or use incognito mode to see if it allows you to view the site wit... ⇲

Requires desktop to manage external accounts

Fix: Use the desktop version to manage your external accounts. Log in and navigate to the external accounts section to make any necessary changes... ⇲

Basic app with no features

Fix: Identify the features you need and consider using the desktop version for those functionalities until the app is improved. OR Explore oth... ⇲

Popular Direct experience is frustrating

Fix: Take note of specific frustrations and see if there are any workarounds for those issues, such as using the desktop version for certain task... ⇲

Popular Direct does not show current interest rates

Fix: Visit the bank's website on a mobile browser to check current interest rates, as this information may not be available in the app. OR Con... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the password reset option on the desktop s... ⇲

Popular Direct does not retain login information

Fix: Check your device settings to ensure that the app is allowed to save login information. Go to Settings > Popular Direct and enable any optio... ⇲
 
Support issue

Customer service is difficult to reach

Fix: Try reaching out to customer service during off-peak hours, such as early morning or late evening, to reduce hold times. OR Check if ther... ⇲

Long hold times for customer support

Fix: Prepare your questions or issues in advance to make the call more efficient. This can help reduce the time spent on the line. OR If possi... ⇲

Incompetent phone support

Fix: When speaking with support, clearly outline your issue and ask for specific solutions. If the representative cannot assist you, politely req... ⇲

Rude customer service

Fix: Remain calm and polite during interactions, as this can sometimes lead to better service. If you encounter rudeness, ask to speak with anoth... ⇲
 
Updates issue

No plans for app updates

Fix: Stay informed about any news or updates regarding the app by checking the official website or user forums regularly. OR Consider providin... ⇲
 
Account issue

Popular Direct does not allow adding external bank accounts

Fix: Use the desktop version to add external bank accounts. Log in and follow the prompts to add your accounts as needed. OR Check if there ar... ⇲

Popular Direct does not support password resets

Fix: Use the desktop version to reset your password. Navigate to the login page and select the password reset option. OR If you are unable to... ⇲
 
Messages issue

No option to message the bank from the app

Fix: Use the desktop version to send messages or inquiries to customer service. Look for a contact or support section on the website. OR Check... ⇲
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 what users are saying
Bad experience
91.2%

Good experience
8.0%

Neutral
0.8%

~ from our NLP analysis of 125 combined software ratings.

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 Private Data Popular Direct collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data