fix problems on City National Bank App [iphone]

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—— Run into issues on City National Bank App? Get help pending when official support gets back to you!

City National Bank App
Info:
company: City National Bank
: http://www.cnb.com
: cnb.com
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Crashes issue

City National Bank App crashes during installation

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete un... ⇲

Crashes during check deposit attempts

Fix: Ensure that your app is updated to the latest version. If it is, try force closing the app and reopening it before attempting to deposit the... ⇲
 
Updates issue

Basic functions stop working after update

Fix: Try force closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button on older dev... ⇲

Mobile banking becomes inaccessible after update

Fix: Check for any additional updates in the App Store. Sometimes, a subsequent update is released to fix bugs from the previous version. If the... ⇲
 
Account issue

Inability to access online account

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Checking account disappears periodically

Fix: Ensure that you are logged into the correct account. Sometimes, users may have multiple accounts and may inadvertently log into a different... ⇲

Inability to access business banking online

Fix: Ensure that you are using the correct login credentials for business banking, as they may differ from personal banking credentials. Double-c... ⇲
 
Camera issue

Autofocus function for check images is problematic

Fix: Manually adjust the camera focus by tapping on the check image on your screen before taking the photo. Ensure that the check is well-lit and... ⇲
 
Loading issue

Homescreen fails to load

Fix: Try force closing the app and reopening it. If the homescreen still fails to load, restart your iPhone to clear any temporary glitches that... ⇲

Accounts fail to load consistently

Fix: Try logging out of the app and logging back in. This can refresh your session and resolve loading issues. If the problem continues, consider... ⇲
 
Bugs issue

Zelle feature does not work

Fix: Ensure that you have registered for Zelle within the app. Go to the Zelle section and follow the prompts to set it up. If you have already r... ⇲

Inability to deposit checks

Fix: Ensure that you are following the correct procedure for mobile check deposits, including proper endorsement and taking clear photos of the c... ⇲

Frequent errors during basic functionality

Fix: Try logging out of the app and logging back in. This can refresh your session and resolve temporary errors. If the problem continues, consid... ⇲

Check recognition fails frequently

Fix: Ensure that the check is placed on a flat surface and well-lit when taking the photo. Avoid shadows and ensure the entire check is visible i... ⇲
 
Slow issue

City National Bank App is slow and unresponsive

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offload App'. This can help improve... ⇲

Lagging account balances and transactions

Fix: Check your internet connection. A slow or unstable connection can cause delays in loading account balances and transactions. Switch between... ⇲
 
UI issue

Poorly designed portal to website

Fix: Try accessing the website from a different browser or device to see if the experience improves. Sometimes, browser settings or extensions ca... ⇲

No direct way to log out

Fix: If there is no visible log out option, try closing the app completely and reopening it. This may prompt you to log in again, effectively log... ⇲

Confusing balance display

Fix: Try refreshing the app by pulling down on the screen to see if the balance updates correctly. If the display remains confusing, check your t... ⇲
 
Permissions issue

Inability to copy and paste passwords

Fix: Check your device settings to ensure that the clipboard is functioning properly. Try copying and pasting text in another app to confirm that... ⇲
 
Compatibility issue

Issues with multiple Apple devices

Fix: Ensure that you are logged into the same Apple ID on all devices. If you are using different accounts, this can cause issues with syncing da... ⇲
 
Freezing issue

City National Bank App freezes and shows blank pages

Fix: Force close the app and reopen it. If the issue persists, restart your iPhone to clear any temporary glitches that may be causing the freeze... ⇲
 
Screen issue

Screen turns blank when selecting deposit account

Fix: Force close the app and reopen it. If the issue persists, restart your iPhone to clear any temporary glitches that may be causing the blank... ⇲
 
Login issue

Login issues with error messages

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Support issue

Instructions for tasks that cannot be performed

Fix: If you encounter instructions for tasks that are not available, check for any app updates in the App Store. Sometimes, features are added or... ⇲
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 what users are saying
Good experience
60.6%

Bad experience
36.5%

Neutral
2.9%

~ from our NLP analysis of 307 combined software ratings.

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 Private Data City National Bank App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics