fix problems on ASL Kids [iphone]

—— Run into issues on ASL Kids? Get help pending when official support gets back to you!

ASL Kids - Sign Language

Info:

company: New-impulse media

: https://asl-kids.com/

: asl-kids.com

Chat with our AI-based ASL Kids Support

🛠️ Common ASL Kids Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Extra features not available after login

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

Requires frequent restoration of purchases

Fix: Go to the app settings and look for an option to restore purchases. This is usually found under 'Account' or 'In-App Purchases'. Tap on 'Res... ⇲

Video issue

Videos do not play or freeze

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restart your router... ⇲

Customization issue

Limited number of signs available

Fix: Explore the app thoroughly to ensure you are not missing any sections or categories that may contain additional signs. Sometimes, signs are... ⇲

Lack of diversity in featured children

Fix: While this may not be something you can change directly, you can provide feedback through the app's feedback feature or social media channel... ⇲

Limited learning materials for older children

Fix: If you find the materials lacking for older children, consider supplementing the app's content with external resources such as books, online... ⇲

Bugs issue

Inconsistent quiz functionality

Fix: If quizzes are not functioning properly, try restarting the app. This can help reset any temporary glitches that may be affecting the quiz f... ⇲

Bugs causing incorrect scoring

Fix: If you notice incorrect scoring, try to document the specific instances and patterns of the bugs. Restart the app and retake the quiz to see... ⇲

Inaccurate ASL alphabet representation

Fix: If you notice inaccuracies, take note of the specific signs that are incorrect and compare them with reliable ASL resources. This can help y... ⇲

Updates issue

Missing signs and content updates

Fix: Regularly check the app for updates in the App Store. Developers may add new signs and content in updates, so keeping the app current is ess... ⇲

Ads issue

Repetitive prompts to purchase additional content

Fix: If you are receiving repetitive prompts, check your app settings to see if there is an option to disable notifications for in-app purchases.... ⇲

Network issue

Poor internet connection issues

Fix: Ensure that your device is connected to a stable internet connection. If you are on Wi-Fi, try moving closer to the router or restarting it.... ⇲

Support issue

Contact form on website not functional

Fix: If the contact form is not working, try reaching out through any available social media channels associated with the app. Many companies res... ⇲

Payments issue

ASL Kids pressure to pay for continued use

Fix: Review the app's settings to see if there is an option to manage notifications or prompts related to purchases. Disabling these may reduce t... ⇲