fix problems on MyUT Austin [iphone]

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—— Run into issues on MyUT Austin? Get help pending when official support gets back to you!

MyUT Austin
Info:
company: THE UNIVERSITY OF TEXAS AT AUSTIN
: https://its.utexas.edu/contact
Chat with our AI-based MyUT Austin Support
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Login issue

requires duo login every time

Fix: Check if the app has a 'Remember Me' option during the login process. If available, enable it to avoid repeated logins. OR Ensure that yo... ⇲

cannot log in

Fix: Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct username and password.... ⇲
 
Bugs issue

doesn't show class schedule accurately

Fix: Refresh the schedule by pulling down on the screen to reload the data. This can help sync the latest information from the server. OR Log... ⇲

inaccurate information

Fix: Cross-check the information with the official university website or contact your academic advisor for confirmation. OR Report inaccuracie... ⇲
 
Freezing issue

MyUT Austin freezes

Fix: Force close the app by swiping it away from the app switcher, then reopen it. This can help reset any temporary issues causing the freeze.... ⇲
 
Updates issue

cannot access schedule after update

Fix: Try logging out and then logging back into the app. This can refresh your access to the schedule. OR If the issue persists, uninstall the... ⇲

needs update

Fix: Regularly check the App Store for updates and install them as they become available to ensure you have the latest features and fixes. OR... ⇲
 
Crashes issue

MyUT Austin doesn't open

Fix: Restart your iPhone. Sometimes a simple reboot can resolve issues with apps not opening. OR Check for updates in the App Store. If an upd... ⇲

MyUT Austin crashes

Fix: Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if storage is lo... ⇲
 
Compatibility issue

missing features compared to web version

Fix: Explore the app settings to see if there are options to enable additional features that may not be immediately visible. OR Use the web ve... ⇲

no landscape version for iPads

Fix: Use the app in portrait mode as a temporary workaround until a landscape version is available. OR Check for any settings within the app t... ⇲
 
Customization issue

no custom reminders

Fix: Use your device's built-in calendar app to set reminders for classes and assignments manually. OR Check if there are any third-party remi... ⇲
 
UI issue

poor user interface

Fix: Familiarize yourself with the app layout by exploring all menus and options. Sometimes, understanding the layout can improve usability. OR... ⇲

not user-friendly

Fix: Take time to explore the app's features and settings to become more familiar with its layout and functionality. OR Look for online tutori... ⇲
 
Loading issue

barely loads any data

Fix: Check your internet connection and switch between Wi-Fi and cellular data to see if it improves loading times. OR Clear the app cache by... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
4.4%

Neutral
4.4%

~ from our NLP analysis of 45 combined software ratings.

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 Private Data MyUT Austin collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data